Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#71467 by rkpope
Fri Dec 24, 2010 12:00 pm
For the past month calls going to voice mail. After reading forum was waiting for patch. Now no rings and calls go to voice mail. Have rebooted, have core so no forwarding, dnd not set, no blocking. Premier customer but reluctant to use the help. Any ideas?
#71492 by murphy
Sat Dec 25, 2010 8:05 am
rkpope wrote:For the past month calls going to voice mail. After reading forum was waiting for patch. Now no rings and calls go to voice mail. Have rebooted, have core so no forwarding, dnd not set, no blocking. Premier customer but reluctant to use the help. Any ideas?

If you have Premier, you have forwarding.
Make sure the intensity knob on the right side is turned up and the envelope button is not red.
#71503 by lbmofo
Sat Dec 25, 2010 9:51 am
Since you don't have Premier and can't enable Do Not Disturb, looks like a call to Customer Service is in order.

Call Customer Service team at 1-888-711-6662 Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST.

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