Nothing plugged into the Home port when Ooma is connected behind the router.thunderbird wrote:cocacolakid: Now that you have placed your Ooma device behind (on the LAN side of) your router, do you have anything plugged into your home port of your Ooma device? If so, don't use your Ooma Telo home port, use your router ports instead. Good Luck.
I've spent another week screwing with this with no success. I'm paying Comcast for 20 Mbps service, which I was getting until I hooked up the Ooma. Now, no matter how I have the Ooma hooked up, my Internet speeds vary wildly but are mostly awful. Today for a few hours they were in the 15 Mbps range, then things slowed way down to under 1 Mbps for several hours. Tonight I took the router out of the equation, put the Ooma after the modem, hooked up my Mac to the Ooma's Home Network port, and restarted everything. Speed ranges from 8 Mpbs on the high end to under 2Mbps on the low end. Call quality again is awful. I've tried setting the QoS on the setup.ooma.com portal to 0 with no benefits, and tried again with it set to 80% of a slow upload speed. No change in anything. Restarted everything four times tonight, no change. If I remove the Ooma completely and just hook up my Mac to my cable modem, restart everything, my speeds are excellent, 20 Mbps. I can't figure out why the Ooma is ruining everything.
I am unable to make any calls to other VoIP phones (time warner cable, vonage) as they all have this problem. My calls to 800# and cell phones are successful.
Is this a call completion problem inside the Ooma network?
I have tried both cable - modem - Ooma - Router and cable - Modem - Router - Ooma. I have also modified my QoS to 4000 / 300 since my speed test is delivering 4500 / 350.
VoIP Speed / Quality Test
Jitter 2 ms.
Packet loss 0.
Download and upload QOS 95%.
TCP delay 61 ms.
I connected to my modem to find the downstream and upstream power in dBmV and the Signal to Noise Ratio (SNR)…
Signal Acquired 561 MHz
Downstream signal power -5 dBmV.
SNR should be 36.5 dB.
Received Signal Strength: -.6 dBmV
Rachel23 wrote:Another forum here had someone advise dialing *99 before dialing the phone number - it worked for me (once so far) yeah!! So if that helps anyone until the problem is fixed.