Not able hear caller when getting call though Google Voice

Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
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abukta
Posts: 8
Joined: Wed Dec 03, 2008 12:11 am
Location: Danville, CA
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Not able hear caller when getting call though Google Voice

Post by abukta » Sun Nov 28, 2010 12:08 pm

Hi there,

I have been a long time Ooma user w/ no issues so far. I noticed about a month ago that I am not able to hear the caller when I initiate and connect a call through Google Voice to my Ooma number. I have not changed any of my settings since I have set up Ooma.

This can be easily reproduced using the following steps;

1. Place a call from GV and connect to your Ooma number (this is my home number in my case)
2. Home phone rings OK, pick up the call and start talking.
3. On the other end (my cell) I can hear myself talking but on my Ooma phone I can hear the other side

Appreciate any help you may have.

Thanks.
ooma customer since December 2008
ooma hardware: Telo w/2 handsets
Lifetime Premier Member

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Not able hear caller when getting call though Google Voice

Post by DTMF » Sun Nov 28, 2010 4:30 pm

This set of conditions doesn't rule out an issue with Google Voice. Does it work any differently in the opposite direction? Try calling your home number from Google Voice and delivering the call to your cell. You should also try calling an echo test number with Google Voice and directly to see if that works correctly with your home phone both with and without GV delivering the call. (Search the forum for "echo test." Someone posted one a while back. The only ones I know of require a SIP gateway. :) )
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

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stevepierce
Posts: 61
Joined: Mon Mar 08, 2010 8:38 pm
Location: Ypsilanti, Michigan and Albuquerque, New Mexico
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Re: Not able hear caller when getting call though Google Voice

Post by stevepierce » Wed Dec 08, 2010 3:04 pm

This is a known problem with Ooma. There are multiple tickets that have been opened on this issue.

The problem is a carrier connect issue. Ooma will need to fix this, there isn't anything an end user can do.

The problem is not your ISP, it is not QoS, it is not your Router, it is not Google's fault.

Ooma has fixed this before, but the problem has recently returned.

If you talk to tech here are past numbers to refer to CS-67744,

- Steve

abukta
Posts: 8
Joined: Wed Dec 03, 2008 12:11 am
Location: Danville, CA
Contact:

Re: Not able hear caller when getting call though Google Voice

Post by abukta » Sun Jan 02, 2011 11:47 am

Thanks Steve.
ooma customer since December 2008
ooma hardware: Telo w/2 handsets
Lifetime Premier Member

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