Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? Post your questions here.
#72404 by sickandtired
Fri Jan 07, 2011 6:59 am
It is set up correctly, and they ask me everytime if it is. my modem is a siemens speedstream, which is then connected to the Ooma Telo, and then to a mac airport extreme. Which I run my desk and laptop off of. Again..nothing has changed with my setup since I've had Ooma, and my first year was problem free.
#72410 by mxkied2
Fri Jan 07, 2011 7:51 am
This issue has NOTHING to do with up-stream bandwidth, where your ooma router is or your cable modem. This is a carrier issue that Ooma can not resolve. You can continue to provide logs of numbers that do not work and they can some times get one number to work properly but that is besides the point of the issue. You should be able to pick up the phone and call any number without having to worry if the call will have an one way audio issue. I have been dealing with this issue since November and Ooma and its carriers have been able to sort of fix one number (sort of means now instead of almost all calls to that one number having one way audio only about 25% of the calls to that number have the issue which is still totally unacceptable). Other numbers always suffer from one way audio while others have one way audio at random times.

To summarize:
Ooma has MAJOR problems with it carriers
Ooma prefers strict military silence over admitting there is an issue
Even (Dennis P, ntoy) who I have contacted directly about these issues seem powerless to resolve the issues

The old adage "you get what you pay for" seems to be very true with Ooma, we pay nothing a month for service(unless you subscribe to the premier service obviously), and we get next to no service in return.

Quit wasting your time and money increasing your upstream on your internet service and messing around with moving the ooma device around in your network, it will not fix the issue.
#72411 by sickandtired
Fri Jan 07, 2011 8:05 am
mxkied2, Thanks' for the info. It's just that it was working great calling any number, even the ones that I now have a problem with, for so long. I'm left thinking the same thing, that they will not admit that they have a problem that cannot be solved, or won't..lol..reminds me of some auto isssues I've had in the past! I have seen NO SOLUTIONS to this problem posted on this site, only endless frustration!! I will, regrettably, soon be returning this box if this is not resolved with the next hour long call to India.

Tbird..my modem is a 4100 model, and I have shared that with Ooma already. I have also used other phone's and it still happens.
#72412 by mxkied2
Fri Jan 07, 2011 8:12 am
sickandtired, if you are still in the window of when you can return the device for a refund and you have not ported a number yet I would do it. I wish I could return my unit for a refund and am getting to the point were I am just going to accept that my 200 dollar Ooma gamble was a total loss (oh and porting costs also). I really liked the idea of Ooma when I first saw it and thought it would be great because of the positive reviews on Amazon, but Ooma has turned out to be the worst computer hardware purchase I have ever made.
#72413 by lbmofo
Fri Jan 07, 2011 8:14 am
mxkied2 wrote:The old adage "you get what you pay for" seems to be very true with Ooma, we pay nothing a month for service(unless you subscribe to the premier service obviously), and we get next to no service in return.

Quit wasting your time and money increasing your upstream on your internet service and messing around with moving the ooma device around in your network, it will not fix the issue.

Not the case for all. I have excellent service so I am at a loss why this is happening to some of you. However, if haven't, one can definitely check this out before automatically attributing issues to "carrier issue:" Having voice quality issues with your Ooma?
#72415 by mxkied2
Fri Jan 07, 2011 8:32 am
lbmofo wrote: Not the case for all. I have excellent service so I am at a loss why this is happening to some of you. However, if haven't, one can definitely check this out before automatically attributing issues to "carrier issue:" Having voice quality issues with your Ooma?10023]Having voice quality issues with your Ooma?[/url]


Thanks IBMofo but I have run sooooooooooooo many speed and jitter tests for Ooma ALL have which come back with Excellent results (0.5 ms jitter and 0.0% packet loss on average) I have also tried moving from a Netgear business grade firewall/router to a Cisco ASA 5520 with the ooma device dmz'ed and also behind nat and directly connected to the cable modem and have the same one way audio issues with the same phone numbers. I also have connected the ooma device at work (via cisco 2821 to cisco ASA 5520 then dmz'ed on the asa) and have the same issue. That pretty much removes the connection, the firewall/routers, the modem, and the ooma telo as being the source of the problem leaving Ooma and its carriers at the source.
#72418 by sickandtired
Fri Jan 07, 2011 8:46 am
Interesting..I'm not sure why my last post didn't post, but here it goes again. I just got off the phone with a level 2 tech, and the new reason seems to be that my internet speed is not consistant from second to second (no test for that btw), or bad ATT wiring is the problem. Good thing I can exchange my box, when I do, I will post the results to this forum. Thanks for trying to help all!
#72424 by thunderbird
Fri Jan 07, 2011 9:24 am
sickandtired:

Some other thing you can consider trying:

QoS setting
Since you have changed your Internet bandwidth, you should reset you Upload speed setting in your Ooma device.

1. Run speedtest at http://www.speedtest.net/ Several times recording upload speed each time.
2. Open your browser then type in http://172.27.35.1 or http://setup.ooma.com
3. Select “Advanced”.
4. Under the Quality of Service, change your upstream to 85% of the average upload speeds previously recorded.
5. Under “Network” , than “MODEM Port MAC Address”, select “Use Built in:”
6. Click on update.
7. Reboot your Ooma device, than your router.

Some other things to consider:
1. It appears that your Siemens SpeedStream 4100 has a DMZ. If so place your Ooma Telo in the SpeedStream 4100 DMZ.
2. For you to put the Ooma Telo in the DMZ, you have to set your SpeedStream to issue only one IP address to the Ooma Telo, -OR-
3. Go to Ooma Telo “Ooma Setup” page, than go to “Ports” and record the following:
4. Go down to Modem, In the second line, it will show the IP address assigned to the Ooma Telo and the Mask numbers (usually 255.255.255.0) which is used in the NetMask Block. The “DNS server 1” and “Router Address” number is the same number as the Modem assigned IP address, except the last number set is just the number 1. “DNS server 2” is left blank.
5. Set your Ooma Telo under “Network connection:” to “Static IP address”, than enter IP address and other information obtained from “Ooma Setup" page, under ports.
6.Reboot your Ooma device, than your router. Select update.

7. Another thing to try: Turn off firewall security in your SpeedStream 4100. ( I assume that all of your LAN connected devices are connected to your mac airport extreme’s output, which will provide firewall protection.)

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