An Ooma to Ooma call that has no delay tells you that there is no problem with your home's LAN and the Ooma system. Than the problem is probably with the Ooma hand off or the Legicy carrier. Usually the problem is with one account or a very limited small cluster of accounts. That's why you will have delay and than by some mystery, it seems to have gone away by itself. Really what happened is that Ooma fixed the problem for someone else, and it fixed your problem also. But they only notified the original person that the problem was fixed.kdawgud wrote:Thunderbird,thunderbird wrote:andgrim:
Other than having called someone from your Ooma phone connection to a another person, who also has an Ooma phone connection, and testing if there is delay during that call, I think you have tested everything on your side.
Your problem is probably a routing issue. An Ooma to Ooma call with little or no delay would prove it. For the routing problem, you have to contact Ooma and have them make corrections. You have to be persistent because they will sometimes "blow you off". I can tell you right now it will probably take some time with Ooma Customer Support, but in the end it's worth the effort.
I had a combination of things I had to correct with my home setup, and than get Ooma to correct the routing issue that caused part of my delay problem. Most often you will never know when the corrections are made. One day the delay is just gone, and mine has been that way ever since. I can make a call From China, where I am now, and have no delay.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Let us know how you come out.
You seem to be implying that andgrim's problems are limited to his/her account. However, if andgrim is able to get low delays ooma-to-ooma and only sees delays when calls leave ooma's network, wouldn't that seem to implicate a problem with ooma's link to the outside rather than his specific account (or his in-home setup)?
I guess if you are able to get low delays to any number, then perhaps the problems must be on a per-account basis. What are your typical measurable delays to 909-390-0003?
But it’s very important to think of it as a case by case basis, so that every individual with the delay issue will contact Ooma Customer Support to report their problem. The more complaint’s about delay and than continuous follow-up contacts to Ooma Customer Support, the more pressure is put on Ooma Customer Support for correction of your delay issues.
I'm in China right now, and when making a call from here, using my USA home's Ooma Telo which I brought alone for this trip, to my next door neighbor in the USA, my delay by lessening is not heard at all. The call is loud and clear and clean and crisp, no delay heard at all, half way around the world. Its two o’clock in the morning here, (I’m still having jet-lag, day night change sleep problem) so I won't run any delay tests now, because it will wake to household. But later I will try to download the Audio Record software and try a test on the computer I'm using now.
I measured approximately 350 ms using 909-390-0003 from China. In the past when I measure in the USA, the measured delay was much lower, somewhere around 200 ms or just a little higher. As I said before, my calls are loud and clear and clean and crisp, no delay heard at all, half way around the world.