What thread is Ooma referring to? - audio delay fix (?)

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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wristwatch
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Re: What thread is Ooma referring to? - audio delay fix (?)

Post by wristwatch » Thu Dec 02, 2010 11:47 am

sfhub wrote:Curious, are you guys on cable modem or east coast? Is there a particular section of the route that eats up most of the time?
We are on a cable modem in the Midwest with Comcast as our provider. A traceroute indicates 11 hops with the first 7 within the comcast network with none of the first 7 hops lasting more than 14ms. The time jumps dramatically upon exiting the comcast network and arriving in the Global Crossing network hops.

Bill D
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Joined: Mon Oct 26, 2009 6:06 am
Location: 2 Telos in FL & 1 in CA

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by Bill D » Thu Dec 02, 2010 11:55 am

sfhub wrote:Curious, are you guys on cable modem or east coast? Is there a particular section of the route that eats up most of the time?

My ping times to www3.ooma.com avg 12ms and my route is going through 11 hops.
I'm in South Florida with 24 hops to www3.ooma.com.

Bill D
Posts: 331
Joined: Mon Oct 26, 2009 6:06 am
Location: 2 Telos in FL & 1 in CA

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by Bill D » Thu Dec 02, 2010 12:40 pm

I'm on AT&T U-Verse from South Florida and the 1st 10 of my 24 hops are all under 24 ms. The last 14 hops are all 100 ms.

maybs
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Joined: Thu Dec 02, 2010 1:35 pm

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by maybs » Thu Dec 02, 2010 1:39 pm

For what it's worth, I'm a brand new Ooma telo owner on the East coast. I still have my Lingo service active so I tested it too.
Ooma: 722ms
Lingo: 463ms
cellphone: 453ms

Bill D
Posts: 331
Joined: Mon Oct 26, 2009 6:06 am
Location: 2 Telos in FL & 1 in CA

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by Bill D » Thu Dec 02, 2010 4:01 pm

maybs wrote:For what it's worth, I'm a brand new Ooma telo owner on the East coast. I still have my Lingo service active so I tested it too.
Ooma: 722ms
Lingo: 463ms
cellphone: 453ms
Welcome to the Forum. Thanks for the info.

I've had 3 Hubs for over a year and I've been relatively happy, but lately the latency has been growing to be very annoying. The latency used to be about the same as your Lingo, so very "cell-like", but that extra couple hundred milliseconds moves it into the "uncomfortable" zone for me.

Hopefully, Ooma will get the latency back down.

Bill

wristwatch
Posts: 34
Joined: Mon Oct 25, 2010 3:17 pm

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by wristwatch » Fri Dec 03, 2010 4:06 pm

Average Latency for 24 Hour Period Beginning 12/02/2010 06:25 PM CST while using Ooma Premiere Phone Service

CST TIME LATENCY (ms)
04:00 PM 805
02:00 PM 773
08:00 AM 752
08:00 PM 693
06:00 PM 635
12:00 PM 627
11:00 AM 626
09:00 AM 623
05:00 PM 614
06:00 AM 597

Method: I recorded a series of 3 pencil taps on the phone after connecting to (909) 390-0003 as recommended by others on the forum.
The latency was recorded and measured using the Audacity audio recording software per Ooma methodology.
Each series of 3 pencil taps were then averaged together and timestamp was rounded to the nearest hour.

Setup: Per Ooma recommendations modem->telo->router, QoS on telo per Ooma recommendations 768 kbps Up 950 kbps Down

Other: Location: Midwest, Internet Provider: Comcast, Average Download: 19.14 Mb/s Average Upload: 3.05 Mb/s, Average Ping to www3.ooma.com = 82ms, Ooma Device: Ooma Telo

Latency Summary Measurements in Milliseconds (based on my raw test measurements)
MINIMUM 586
AVERAGE 675
MAXIMUM 812
MEDIAN 636.5

matthewn
Posts: 8
Joined: Tue Nov 23, 2010 4:48 pm

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by matthewn » Mon Dec 06, 2010 8:09 am

Any update on the fix that was mentioned to cure this? I'm on the West Coast and am seeing about a 700-750ms delay using the echo test. This is making conversations very awkward as we keep stepping on each other!

187
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Joined: Thu Dec 09, 2010 12:01 pm

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by 187 » Thu Dec 09, 2010 12:07 pm

Great statistics wristwatch. I should do the same. I am in Ohio and bought the Telo a few weeks ago. We have not canceled our ATT line yet because of the noticeable voice lag using the Ooma service. I timed the lag using the method posted earlier in this thread and in that one test found it to be about 600ms. Any word from Ooma or a moderator as to when/if Ooma is implementing a fix?

Jimwilson1014
Posts: 6
Joined: Thu Oct 28, 2010 9:09 am

Re: What thread is Ooma referring to? - audio delay fix (?)

Post by Jimwilson1014 » Thu Dec 09, 2010 5:07 pm

187 wrote:Any word from Ooma or a moderator as to when/if Ooma is implementing a fix?
Ooma has gone completely silent on this issue. I guess they think if they ignore us, we will just go away quietly.

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lbmofo
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Re: What thread is Ooma referring to? - audio delay fix (?)

Post by lbmofo » Thu Dec 09, 2010 5:18 pm

Jimwilson1014 wrote:
187 wrote:Any word from Ooma or a moderator as to when/if Ooma is implementing a fix?
Ooma has gone completely silent on this issue. I guess they think if they ignore us, we will just go away quietly.
There is related activity in the Beta forum. Some sort of update should be forthcoming.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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