subguy wrote:...you all had the flexibility to return yours for full purchase price, would you do it?
Yes. What do you have to lose if you do. You could always buy it again if you find out they fixed it. However, you have $200 to lose, if the problem isn't fixed any time soon. I bought the telo quite a while back (well over 30 days ago). I kept on procrastinating setting it up. I never thought there would be any problem with it since I have a very fast internet connection. My friend has the other major voip (the one that starts with a "V"), and he has no problems with it whatsoever...and he is quite a non-tech person.
I figured ooma was just the same idea, but with a cheaper price tag. Yes, the initial cost was more, but it seemed a no-brainer as you quickly recoup the cost. Well...I finally got around to hooking it up and noticed a very long audio delay right away which makes it impossible to use.
I requested support a week ago. My support ticket was bumped up to a "specialist" after trying all the regular fixes. Well, to say the least, I haven't heard from the "specialist" yet. Not even a reasurring message that they were working on the problem or that it could be fixed. My guess is that there is no fix for this now or in the foreseeable future. At least I haven't heard of anyone who had this problem and it went away. I'm kicking myself now for not setting it up earlier so I could have returned it.
So I figured...well, at least I could sell it on eBay. Well, I discovered that there is an expensive charge (i think around $80) for someone to reactivate a unit that was previously activated. What gives with that? So that means, even though it is practically brand new and never used...it has still been activated. So I figure the most
I could sell it for is $120, since a new one is $200. That means I am out at LEAST $80.
I am going to hold out maybe one more week and will check back here to see if it gets fixed. I'll also let you know if I hear anything from the specialist who is handling my support ticket. But if nothing by then...ebay here i come. At least I can recoup some of the money. I am looking at the other major voip as I haven't heard of them as having as many problems. Too bad they are more expensive. But I think they are a little more established and it's still quite cheaper than regular service.