This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#65658 by basicbill
Tue Sep 28, 2010 9:36 am
Hi All,

I have been using Ooma for about 9 months now. I have an 18 Meg connection from U-verse.

My call quality over the last 9 months has been around 25 - 35% out of a possible 100.

As you can see, at this point I am quite frustrated.

My problem is that I can't even browse to http://setup.ooma.com to get to the QoS area of my ooma hub.

Is there any way I could use the IP address or would I have to use DNS.

See, I am using external DNS on some of my computers. Not my routers DNS.

How can I log on to the setup page to configure some of the call quality areas.

Basically I want to reserve certain amount of bandwidth just for Oooma so that it can't be used for anything else.

Is there anyone here who can help a newbie?

Thanks in Advance.

BasicBill.
#65661 by highq
Tue Sep 28, 2010 9:43 am
http://setup.ooma.com is NOT a web page on the internet. No public DNS site will know anything about it.

The string "site.ooma.com" is only interpreted by the Ooma device itself when a computer inquires on the Home port. It translates to the Ooma itself, at 172.27.35.1.

So plug a computer into the Home port. Run the command "ipconfig". The machine should say it's at 172.27.35.somthing. Then you can point a browser to 172.27.35.1 or setup.ooma.com.
#65663 by basicbill
Tue Sep 28, 2010 9:50 am
highq wrote:http://setup.ooma.com is NOT a web page on the internet. No public DNS site will know anything about it.

The string "site.ooma.com" is only interpreted by the Ooma device itself when a computer inquires on the Home port. It translates to the Ooma itself, at 172.27.35.1.

So plug a computer into the Home port. Run the command "ipconfig". The machine should say it's at 172.27.35.somthing. Then you can point a browser to 172.27.35.1 or setup.ooma.com.


Interesting, so I need to be connected physically to the ooma hub for this to work.
In other words by a cat5 cable to the ooma hub.
(By passing my mesh of a network)
Will try this at home tonight

My second question is: Once I am logged in, can I set a reserved amount of bandwidth for my Oooma device?
Keep in mind the hub is behind my internet router.

Thanks for the insite.
#65673 by n8399
Tue Sep 28, 2010 10:34 am
basicbill wrote:
highq wrote:http://setup.ooma.com is NOT a web page on the internet. No public DNS site will know anything about it.

The string "site.ooma.com" is only interpreted by the Ooma device itself when a computer inquires on the Home port. It translates to the Ooma itself, at 172.27.35.1.

So plug a computer into the Home port. Run the command "ipconfig". The machine should say it's at 172.27.35.somthing. Then you can point a browser to 172.27.35.1 or setup.ooma.com.


Interesting, so I need to be connected physically to the ooma hub for this to work.
In other words by a cat5 cable to the ooma hub.
(By passing my mesh of a network)
Will try this at home tonight

My second question is: Once I am logged in, can I set a reserved amount of bandwidth for my Oooma device?
Keep in mind the hub is behind my internet router.

Thanks for the insite.

A2Q2: This Ooma QoS kb link is a good starting point http://www.ooma.com/support/knowledgebase/configuring-quality-service
A2Q1: How to access "setup.ooma.com" from all computers connected to router using Ooma MODEM's assigned static IP. http://dailybeagle.com/2009/09/how-to-configure-the-ooma-hub-to-work-behind-a-router/
#66154 by basicbill
Tue Oct 05, 2010 8:12 am
I must admit after tweaking some of the settings, my call quality has improved 10 fold. thanks a lot guys for helping me out. There are no more cracks, breaks, or any call quality issues. Just to let you know, I have kept my up and down bandwidth to around 786K/786 (as apposed to 386/0 :cool: :D

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