Your call could not be completed, please try again!

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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yybug
Posts: 3
Joined: Wed Sep 22, 2010 10:31 pm

Your call could not be completed, please try again!

Post by yybug » Wed Sep 22, 2010 10:35 pm

I have this 500 min $5 international package, still have hundreds of minutes left.
Tonight every time I dialed a number (in China), I got this "Your call could not be completed, please try again!"
I have tried more than 10 times.

Anyone got the same problem?

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Your call could not be completed, please try again!

Post by lbmofo » Thu Sep 23, 2010 6:14 am

I haven't tried international calling last night but am wondering if you ever dialed that number in question before.

When calling elsewhere internationally, I get the same type of message if I dial an extra zero/omit the zero before the area code or mobile number prefix.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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yybug
Posts: 3
Joined: Wed Sep 22, 2010 10:31 pm

Re: Your call could not be completed, please try again!

Post by yybug » Sun Sep 26, 2010 12:51 pm

No. This is the number I dialed quite often.
I met this kind of problem quite often but that night is the worst.

yybug
Posts: 3
Joined: Wed Sep 22, 2010 10:31 pm

Re: Your call could not be completed, please try again!

Post by yybug » Sun Sep 26, 2010 12:53 pm

btw, my network is pretty fast:
16M/2M DL/UL

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Your call could not be completed, please try again!

Post by lbmofo » Mon Sep 27, 2010 6:41 am

To resolve, you would want to call Customer Service with date/time & number called to have them investigate.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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