This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#63758 by Fis
Thu Sep 02, 2010 5:54 am
Internet connection is fine. Ooma is not delivering dial tone.
I am a premium subscriber with call forwarding, but call forwarding is not working. When you dial our number, you get dead air. No voicemail, no call forwarding.

Is this a systemwide outage going on??
#63759 by murphy
Thu Sep 02, 2010 6:10 am
Fis wrote:Internet connection is fine. Ooma is not delivering dial tone.
I am a premium subscriber with call forwarding, but call forwarding is not working. When you dial our number, you get dead air. No voicemail, no call forwarding.

Is this a systemwide outage going on??

No it's not a system wide outage. My equipment is working fine.
#63760 by kdmc69
Thu Sep 02, 2010 6:18 am
murphy wrote:
Fis wrote:Internet connection is fine. Ooma is not delivering dial tone.
I am a premium subscriber with call forwarding, but call forwarding is not working. When you dial our number, you get dead air. No voicemail, no call forwarding.

Is this a systemwide outage going on??

No it's not a system wide outage. My equipment is working fine.

Mine is working fine, as well.
#63762 by oneengnr
Thu Sep 02, 2010 6:48 am
I'm in NY and mine has not been working since about 1am. I have a pink/red flashing Ooma tab. My internet is fine. No problems there. I even checked my router and it gives me good transmissions. My calls are being forwarded correctly. I have no Ooma dial tone to call out and it doesn't answer when I call.
#63768 by ntoy
Thu Sep 02, 2010 8:35 am
Hello oneengnr,

Have you tried powering all devices off for a few minutes & then power back in sequence.

For example:
If you have Modem>Ooma>Router, power in this order:

1. power modem & allow a few minutes for it to come online.
2. power hub & allow a few minutes for it to come online.
3. power router
#63769 by ntoy
Thu Sep 02, 2010 8:44 am
Hello Fis,

Unfortunately I wasn't able to look up your account with the email address you used to register for the forums.
You can send me a pm & I can take a look.

Thx
#63856 by oneengnr
Fri Sep 03, 2010 8:13 am
Thank you ntoy!!! :D
I tried your instructions and my Ooma came back online perfectly! I had tried unplugging them to reset them but didn't unplug the router with them. Now I know for next time.

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