Outgoing Call -- no connection

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pedwards
Posts: 4
Joined: Thu May 14, 2009 4:28 pm

Outgoing Call -- no connection

Post by pedwards » Mon Aug 30, 2010 2:49 pm

At this moment, I'm unable to complete an outgoing call. I find this happens maybe once or twice a week. I get the ooma dialtone, dial, wait..... no ring. I try a different number...same result.

It's not an internet problem, because I'm currently using the same connection as my ooma as I post this topic.

Anyone else find this? I see no commonalities between the times this happens.

investor5555
Posts: 1
Joined: Mon Aug 30, 2010 3:08 pm

Re: Outgoing Call -- no connection

Post by investor5555 » Mon Aug 30, 2010 3:10 pm

I am having the same problem. I even called my cell phone as a test, nothing completes. 10-15 minutes later, I get the call from my ooma phone.

I called support, and they told me to do a speed test (which I knew was not the problem). Then, they tell me to disconnect the cable from the home port and plug my computer into it. I asked, "won't this disconnect our call"? She replied, "oh yeah", followed by silence. I asked to speak to a supervisor and was hung up on.

Great support.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Outgoing Call -- no connection

Post by lbmofo » Mon Aug 30, 2010 4:12 pm

http://twitter.com/ooma_status

"We're looking into a problem that may be affecting some users trying to make outbound phone calls."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Outgoing Call -- no connection

Post by lbmofo » Mon Aug 30, 2010 5:11 pm

"Outbound calling is back to normal."
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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