Overseas Call Quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Shawn
Posts: 92
Joined: Fri Mar 05, 2010 7:59 am

Overseas Call Quality

Post by Shawn » Sun Aug 29, 2010 12:44 pm

My domestic call quality is more or less acceptable for incoming and outgoing calls. I don't make overseas calls myself, but when my wife makes calls to Hong Kong using Onesuite, she complains about delay and echo. When she receives calls from Hong Kong, she also said the sound qualify is extremely bad. Since the domestic calls are ok, are the problems caused by Onesuite and the overseas telephone company?

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lbmofo
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Location: Greater Seattle
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Re: Overseas Call Quality

Post by lbmofo » Sun Aug 29, 2010 6:58 pm

The outgoing call via OneSuite is definitely OneSuite's problem. The incoming....not certain but problem may still be outside of ooma. Have you used ooma to directly dial HK before? Load $10 into the prepaid account and give it a try.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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Shawn
Posts: 92
Joined: Fri Mar 05, 2010 7:59 am

Re: Overseas Call Quality

Post by Shawn » Mon Aug 30, 2010 8:40 pm

There were discussion on this forum saying Ooma calls to HK is problematic. I will hold off in trying that. Since we still have a big balance at OneSuite, we will try using the cell phone to connect to OneSuite.

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: Overseas Call Quality

Post by lbmofo » Mon Aug 30, 2010 8:52 pm

No issues with OneSuite if using cellphone?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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Shawn
Posts: 92
Joined: Fri Mar 05, 2010 7:59 am

Re: Overseas Call Quality

Post by Shawn » Tue Aug 31, 2010 5:01 am

Don't know yet. Will have to ask my wife to try it. Too bad free Gmail Call Phone works in the wrong direction.

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