This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#63357 by velg
Fri Aug 27, 2010 1:48 pm
We just got an Ooma telo recently. We have 3 friends who use Vonage.

When we place a call to them, they can hear us but we can't hear them.
When they place a call to us, everything is OK.

Please help.

thanks,
#71236 by thunderbird
Mon Dec 20, 2010 5:36 am
If your Ooma device is placed behind (LAN side of) your router, create a rule(S) to open the following router ports.
Service Ports:
Ooma uses the following application ports for outbound data and voice traffic:
UDP 53, UDP 123, UDP 514, UDP 1194,UDP 3386, UDP 3480, UDP 10000-20000, TCP 53 and TCP 443.
#71247 by murphy
Mon Dec 20, 2010 8:07 am
highq wrote:Why would outbound ports be blocked in the first place?

They wouldn't be in a router sold for home use.
A router intended for commercial use, your place of employment for example, would normally have all of the ports (inbound and outbound) blocked except for the ones the powers that be decide they want open. If one of those was involved it would have cost at least $200.00 and probably a lot more.
#71257 by murphy
Mon Dec 20, 2010 9:12 am
thunderbird wrote:murphy & highq: There is a way to manually reload the Ooma device firmware. Have either of you had experience with reloading Ooma device firmware? Problems?

I am not aware of any way to manually reload the firmware.
I suppose you could ask Ooma to push the firmware to the box.
#71258 by ntoy
Mon Dec 20, 2010 9:21 am
thunderbird wrote:murphy & highq: There is a way to manually reload the Ooma device firmware. Have either of you had experience with reloading Ooma device firmware? Problems?


Hello,

Your Telo is on the latest - firmware 42086.

There isn't a user intervention option for Firmwares.

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