Packets out of order: 0.0 %
Estimated MOS score: 4.0
Speed test statistics
Download speed: 3014144 bps
Upload speed: 616472 bps
Download quality of service: 85 %
Upload quality of service: 94 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 73 ms
Average download pause: 12 ms
Minimum round trip time to server: 87 ms
Average round trip time to server: 88 ms
Estimated download bandwidth: 20800000bps
Route concurrency: 6.9007983
Download TCP forced idle: 71 %
Maximum route speed: 6026200bps
Considering I have a high-speed cable modem, does anyone have any ideas why this is happening and how I can resolve this problem.
Thanks in advance.
If before, did you configure the QOS settings in Ooma?
If after, did you configure the QOS settings in your router (if it has them)?
600 kbps up is slow for a cable connection. I pay for 2000 and usually get 3000.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
This has only been happening for roughly the last two, maybe three weeks. Bandwidth should not be a problem since I tested my speed a few minutes after internet connectivity was restored last time and tested at 42mpbs down and 5mbps up. Was there a recent firmware update to the Ooma Telo that may be the cause of this sort of behavior, or should I be looking at my FIOS connection? To be completely honest, I have not done any real troubleshooting on the problem yet since I haven't really spoken on the phone enough lately to create the issue during any really important times, however, it just happened a little while ago this evening and I'm freshly annoyed enough that I decided to look it up. I'd like to get the problem pinpointed and fixed before it really becomes an issue (such as next time my wife is working from home and needs to speak with her coworkers or boss).
By any chance are you using either a 2.4ghz or 5.8ghc cordless phone for those calls? I have a Plantronics 2.4ghz phone that can bring down my network when I use it because it tromps on the wireless b/g signals from my router. If you are using that type of phone, I'd recommend upgrading to a DECT 6.0 system. They operate in the 1.9ghz spectrum and are imune to interference with WiFi networks.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.
My setup is like this - a 4 port Actiontec router from Verizon with wifi turned off. Port 1 happens to be a network printer. Port 2 is my Ooma Telo, Port 3 goes out to the distribution switch to provide network connectivity to other rooms in the house, and port 4 goes to a linksys wireless router with DDWRT which acts as a simple gigabit switch (routing turned off as not to interfere with the Actiontec) for my main desktop PC and two NAS storage devices as well as wifi access point.
Everything worked great for the first 5 or so months of Ooma ownership, but then about 2-3 weeks ago I noticed my network connection to my desktop died while I was on the phone. Thought it was odd and figured that hey, my home network components have been up and running without a reset for a while so maybe it just needs a kick in the pants. So I shut down the whole network infrastructure and my PC and take the opportunity to walk the dog, giving everything a few minutes of downtime rather than the normal few seconds. Everything comes back fine and stays that way a few days, until suddenly the computer dies while I'm on the phone again. This time I thought it was a little coincidental that 1-2 minutes after I pick up the phone it dies again just like it had before. I do a little creative juggling of cables and router ports to make sure it's not a bad cable or port, and even moved my computer down to the Actiontec router for a few days to rule out the linksys. Problem still remained and is semi-repeatable (doesn't happen every time I'm on the phone, but it only happens only if I am on the phone, and it affects all my computers, not just my desktop). A minute or two after hanging up, internet connectivity is back again. That's really been the extent of my troubleshooting so far. Next time it happens I want to test a file transfer between my NAS devices and my desktop to see if it's just the outbound WAN pipe that's being torn up or if it's affecting communications within the home LAN as well.
Considering the 40+ Mbps down and a minimum of 5Mbps up (which should actually be 30 according to what I pay for, but lately it's been fluctuating between 5 and 30 so I need to bring this issue up with Verizon as well), if my Ooma telo is sucking up all that bandwidth all of a sudden, then something has gone drastically wrong with the unit. I guess it would be foolish to rule out a problem within my network infrastructure, but all signs right now point to it being an Ooma issue snce it only happens when I'm on the phone. I guess I didn't outright say this in my other note, but when this problem happens, voice quality on the Ooma stays consistently high...I don't actually have problems with the phone, so I know the network path between the OOma and the WAN is good.
So I guess before I have to take a day off work so that Verizon can come to my house and swap out the router again (ugh...why can't they just mail me one!??!?!), anyone know of any recent updates to the Telo that might explain this sort of thing? Are there any serious holes in my logic I'm just not getting? Some other test case you can think should be run next time the problem happens? And is anyone else seeing this same problem? I'd hate to think it's just me.