other caller hears busy tone, but phone rings

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chuckos
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Joined: Sat Jan 30, 2010 5:33 am

Re: other caller hears busy tone, but phone rings

Post by chuckos » Tue Aug 17, 2010 7:14 am

I am having the same problems on both lines. outgoing calls work but all incoming calls are fast busy but rings as others described. Very frustrating as people keep calling and calling but can't talk to them.

It would be nice to get an update on fix time...

Charles

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wpwood3
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Location: Atlanta, GA
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Cannot receive incoming calls

Post by wpwood3 » Tue Aug 17, 2010 8:00 am

I just spoke with Ooma Customer Support and they confirmed that there is a system wide outage as it relates to incoming calls. Outgoing calls are working ok.

Their engineers are working on the problem but have no clue when it will be fixed. They gave me a case number and told me they would send me an email when the issue is resolved.
Last edited by wpwood3 on Tue Aug 17, 2010 8:18 am, edited 1 time in total.

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mrtim
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Re: other caller hears busy tone, but phone rings

Post by mrtim » Tue Aug 17, 2010 8:11 am

I am experiencing the same issue. Tech Support asked me to reboot. I had my wife reboot but same thing. Tech Support says there is no problem now, the update is complete. Yet I'm still having an issue.

I checked the System status and it doesn't appear Ooma keeps it updated.

Does Ooma monitor the Forums?

murphy
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Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: other caller hears busy tone, but phone rings

Post by murphy » Tue Aug 17, 2010 8:36 am

It can't be system wide because my phones are working normally in PA.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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mrtim
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Re: other caller hears busy tone, but phone rings

Post by mrtim » Tue Aug 17, 2010 8:39 am

The message say "an outage that is impacting a number of our customers." You must be one of the lucky ones.

(The problem is on incoming calls not outgoing.)

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Nat Ray
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Joined: Sat Jul 31, 2010 7:26 am
Location: New Orleans, LA, USA

Re: other caller hears busy tone, but phone rings

Post by Nat Ray » Tue Aug 17, 2010 8:41 am

murphy wrote:It can't be system wide because my phones are working normally in PA.
No problems in New Orleans . . . My chatter-box wife has been receiving, and making calls all morning :cool:

Best regards,
Nat Ray
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .

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lbmofo
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Re: other caller hears busy tone, but phone rings

Post by lbmofo » Tue Aug 17, 2010 8:53 am

Problem here in Seattle area as well. Mobile callers experience call failure yet my ooma phone rings. Outgoing calls from ooma are okay.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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mrtim
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Re: other caller hears busy tone, but phone rings

Post by mrtim » Tue Aug 17, 2010 8:58 am

Interesting because a moderator (ntoy) posted the following in another thread discussing this issue:

"Unfortunately, one of our regional East Coast Carriers suffered an outage. They are on top of it & working asap to resolve
issue.

From Ooma Status:

We are currently experiencing an issue with inbound calling affecting customers in the East Coast region.
Please check the forums updates, we do apologize for any inconvenience this my cause."

bold mine.

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lbmofo
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Re: other caller hears busy tone, but phone rings

Post by lbmofo » Tue Aug 17, 2010 9:33 am

lbmofo wrote:Problem here in Seattle area as well. Mobile callers experience call failure yet my ooma phone rings. Outgoing calls from ooma are okay.
In the Seattle area, my AT&T mobile phones experience this "call failure" when calling my ooma but Verizon landline at work can call my ooma fine.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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bmccollum
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Re: other caller hears busy tone, but phone rings

Post by bmccollum » Tue Aug 17, 2010 10:43 am

Experiencing the same issue in the Memphis, TN area... I'm not at home and have no idea if I can call-out successfully or not, but I've been trying to call home all a.m. and I get nothing but a semi-fast busy signal...

Sucks...

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