Ooma wake up!! Were done playing . Lets get down to business.
They even told me to try changing my ethernet cables. I was like, "SERIOUSLY?", that's your suggestion for a solution to my supposed "bandwidth issue"?.
OOMA, my entire home network is setup with Cat7 cable...that's right! CAT7!
My cables are fine.
not just the scout, the hub needs new firmware too.Timothy wrote:Ooma's success and future is riding on this forum. Bad experiences and lack of support are simply pushing future business aside. Many are reading these forums prior to throwing a couple hundred dollars on the table to only experience issues what others are going through. I would have expected by now somebody from Ooma to jump in and begin providing intelligent assistance. It is apparent that the users here have top notch connections with there ISP not to mention upper end home wiring etc. Enough with the QOS, ISP and ethernet blame game. Ooma, simply put there is a problem with the Scout and lack of bandwidth supplied to the hardware. Not everyone on this thread has a complete understanding of the problems brought forth but the ones that do have supplied more than enough information to get started with tech support. The phone and email support have been of no help but rather more insulting. Somebody from Ooma, please either contact one of us via email, phone or begin replying with useful help please.
A couple of points here. We all know that ooma tech support is overloaded. But here was a senior executive who even knew the rep's name and knew that he was new. They have done and are doing a lot of hiring - even in a down economy. That tells me something. And although some of the folks are really green, they mean well. I really do think that this new person felt bad for my situation. He just didn't know how to express it in a non-scripted form.
So bottom line, I want ooma to succeed. Even though I still don't have the "Normal telephone experience" I want, I'm here for the duration. I would like those who really hate ooma to bail now so that those of us who are willing to give this awesome company and their great technology a chance will be able to help the company succeed. And as they do, we all prosper.
No, I don't work for ooma. And I am still not totally satisfied. But if I lived withing 90 miles, was looking for a job, and knew enough to be of value to ooma, I would be beating down their doors with my resume. Of course, YMMV, but what's a raccoon to know about VOIP?
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
Again, I want to stick with the ooma hardware but my patience won't last forever.
Many of us have posted generous details on our setups and results from speed and quality tests. Can the ooma moderators take a more active role in responding with status and/or findings from reviewing those stats and experiences?
I do believe that the ooma staff and management want the best customer experience, and I can imagine the growing pains they are going through as the customer bas expands. I'm also sure that the new development of the Ooma Telo is taking a lot of their resources too.
Actually, my guess is that the new Telo hardware will probably eliminate the need for some of the hub/scout issues ... but they won't go away for those of us who have the current hardware.
I can see that there are a lot of customers with great quality experiences, and there are certainly a lot of possible causes of the issues - hardware, firmware, partner services, bandwith, etc. But with all the information provided from all of us, I think some more thought-out solutions are warranted.
Of course, maybe someone is waiting on Timothy, ram102, crazypinoy9, southsound and myself to solve the issue. We've made enough diagnostic progress on this forum that we are probably deserving of a consulting fee! And if we get enough of a fee, we should hire Wayne and his diagnostic tools ... surely we can solve the issue then.
Seriously though ... can the ooma mods please outline the possible issues and solutions that they believe are possible, given all of the info provided?
Ooma Hardware: Hub/Scout(2) and Telo