This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#61660 by haas
Fri Aug 06, 2010 1:54 pm
Got the Ooma core about a week ago. So far all local call work great. Calls that used to be long distance on my other landline are crap. They break up and have a hard time hearing me and me them. Sometime their phone doesn't even ring on their end however is it ringing in my handset while calling them. They are in the same area code so I only dial 7 digits however with my old landline I would have had to dial 10 digits. Any thoughts as to why this may be?

I have modem > ooma > router

VoIP test statistics
--------------------
Jitter: you --> server: 2.1 ms
Jitter: server --> you: 1.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1

Speed test statistics
---------------------
Download speed: 5792760 bps
Upload speed: 2003800 bps
Download quality of service: 98 %
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 27 ms
Average download pause: 4 ms
Minimum round trip time to server: 86 ms
Average round trip time to server: 87 ms
Estimated download bandwidth: 9600000bps
Route concurrency: 1.6572411
Download TCP forced idle: 37 %
Maximum route speed: 6096272bps


C:\Users\jwald>tracert myxprov.ooma.com

Tracing route to myxprov.ooma.com [208.83.244.145]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 11 ms 15 ms 2 ms 172.27.35.1
3 10 ms 9 ms 10 ms 10.10.0.1
4 10 ms 8 ms 9 ms core-sf2-ptp.midco.net [24.220.2.5]
5 14 ms 15 ms 15 ms host-225-42-220-24-static.midco.net [24.220.42.2
25]
6 22 ms 33 ms 23 ms host-137-13-220-24.midco.net [24.220.13.137]
7 22 ms 23 ms 21 ms host-81-1-220-24-static.midco.net [24.220.1.81]

8 26 ms 28 ms 28 ms te-3-2.car1.Minneapolis1.Level3.net [4.59.64.37]

9 45 ms 35 ms 35 ms ae-4-4.ebr1.Chicago1.Level3.net [4.69.136.106]
10 39 ms 43 ms 39 ms ae-1-53.edge3.Chicago3.Level3.net [4.68.101.84]

11 57 ms 76 ms 42 ms 4.68.63.118
12 41 ms 48 ms 40 ms 0.ae3.XL3.CHI13.ALTER.NET [152.63.66.73]
13 82 ms 80 ms 78 ms 0.so-5-2-0.XL3.SJC7.ALTER.NET [152.63.48.6]
14 78 ms 79 ms 79 ms TenGigE0-6-2-0.GW3.SJC7.ALTER.NET [152.63.50.49]

15 79 ms 82 ms 79 ms internap-sjc-gw.customer.alter.net [157.130.195.
90]
16 75 ms 74 ms 77 ms border1.pc2-bbnet2.sje005.pnap.net [66.151.144.7
5]
17 75 ms 76 ms 79 ms ooma-3.border1.sje005.pnap.net [74.217.77.122]
18 76 ms 75 ms 76 ms myxprov.ooma.com [208.83.244.145]

Trace complete.
#61666 by haas
Fri Aug 06, 2010 2:43 pm
Ok, in doing some more test calls per the recommendation above. I called a few areas of the state and it seems that there is one Rural telephone company I have the most problem with. Wouldn't be a problem but it is where my grandparents and other relatives reside. Anyway other areas of the state seem fine however when I dial numbers associated with this telco (same are code as mine but would have been long distance before) they are bad calls. Example being it takes a long time to every hear a ring if at all through my handset and the one time the call went through after not hearing any rings you could tell the voice was very delayed.
#61667 by lbmofo
Fri Aug 06, 2010 3:09 pm
Sounds like the issues are not with your setup or your device and with the interconnect between ooma's carrier and other carrier. Maybe ntoy can help you out; msg him with details on the calls, area code, numbers etc.

ntoy just helped someone else with a carrier type issue: viewtopic.php?f=2&t=8794#p61652
#61673 by murphy
Fri Aug 06, 2010 4:32 pm
Configure your account for 10 digit dialing and dial all 10 digits. Does that make any difference?
#61682 by haas
Fri Aug 06, 2010 6:20 pm
Just changed to 10 digit dialing plan and tested with the same bad results. A lot of times I wouldn't even hear a ring through my headset when calling the other party. So still no worky. Sent a message the the guy listed above hopefully that helps. Ooma has a lot of promise so far with this exception. Fingers crossed!
#61813 by haas
Mon Aug 09, 2010 4:37 pm
lbmofo wrote:Sounds like the issues are not with your setup or your device and with the interconnect between ooma's carrier and other carrier. Maybe ntoy can help you out; msg him with details on the calls, area code, numbers etc.

ntoy just helped someone else with a carrier type issue: viewtopic.php?f=2&t=8794#p61652


I wonder if this person answer their messages very often as I haven't gotten anything back. ntoy, you out there?!?! :cry:

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