What happened to call quality?

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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pinan
Posts: 28
Joined: Wed Mar 18, 2009 8:12 am
Location: Murrieta, CA

Re: What happened to call quality?

Post by pinan » Wed Sep 01, 2010 4:23 pm

"Upload quality of service: 1 %"

What the heck? 1% That would mean (if true) that your voice going out was unintelligible. Can't be 1%.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: What happened to call quality?

Post by murphy » Wed Sep 01, 2010 6:56 pm

Upload QOS of 1% is definitely not ok.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

CHRIS3314
Posts: 1
Joined: Mon Aug 23, 2010 5:27 pm

Re: What happened to call quality?

Post by CHRIS3314 » Wed Sep 01, 2010 10:27 pm

I was on and checking.. New to OOMA from last week.. we have ooma installed behind Apple Time Capsule, then TC to cable modem Hope this helps if someone cares, no reconfiguring, straight out of box and sounds great even though DQoS is 65%

VoIP test statistics
--------------------
Jitter: you --> server: 1.1 ms
Jitter: server --> you: 1.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1

Speed test statistics
---------------------
Download speed: 16333792 bps
Upload speed: 4488256 bps
Download quality of service: 65 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 30 ms
Average download pause: 1 ms
Minimum round trip time to server: 27 ms
Average round trip time to server: 39 ms
Estimated download bandwidth: 24800000bps
Route concurrency: 1.5183247
Download TCP forced idle: 46 %
Maximum route speed: 19417776bps

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