This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#3879 by anrufer
Tue Mar 03, 2009 10:48 am
There seem to be some changes going on here - maybe ooma is working on improving the service?
Called overseas today, and the announcement of my balance and minutes left in the pre-paid international account was gone. I liked that. But what I liked even better: the call went through right away, and the call quality was very good.
I hope that this is a trend .....
#3962 by Falcon
Thu Mar 05, 2009 2:17 am
I too have seen an increase lately in sporadic echoing during local calls. Ooma to landline, only occasionally, no changes to equipment. I am assuming this is an Ooma issue, until I hear viable suggestions to the contrary ...
#4027 by southsound
Thu Mar 05, 2009 10:00 pm
anrufer and I are both in the 360 area code. I have been working with them and they contacted anrufer at my request because it seems we are rather close geographically. The problem is with the partner they use for the PSTN to VOIP transition in this area and ooma is going the extra mile to make sure things are stellar. I have had 5 or 6 conversations with them in the past week and they have even had me make calls while they observed the connection. Seems like they are willing to go the exta mile for customer satisfaction. Makes me glad I made the jump to ooma.

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