Question 1) If I understand correctly, the TCP delay is something my *computer* experiences but not necessarily the Telo?VoIP test statistics
Jitter: you --> server: 0.8 ms
Jitter: server --> you: 4.4 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.6 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.7
Speed test statistics
Download speed: 1250072 bps
Upload speed: 187184 bps
Download quality of service: 96 %
Upload quality of service: 62 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 249 ms
Average download pause: 10 ms
Minimum round trip time to server: 70 ms
Average round trip time to server: 71 ms
Estimated download bandwidth: 1280000bps
Route concurrency: 1.023941
Download TCP forced idle: 0 %
Maximum route speed: 7489712bps
Question 2) What would affect my "Download quality of service"? It was fine in this test, but it sometimes runs as low as 20% and it averages around 60% ... and that means "sound is likely to be broken".
I have talked with an AT&T CS tech who made an honest effort to be helpful but did not really know why I get that kind of fluctuation.
Note: My modem does not have QOS settings, and my tests come out the same both with and without the Telo connected.
As an aside: My Telo is still resetting itself every few minutes even when idle, and I have been told a replacement is on its way.