Mea culpa - months of flawless operation (but fix support)

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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swynn97
Posts: 20
Joined: Fri Mar 05, 2010 1:52 pm

Mea culpa - months of flawless operation (but fix support)

Post by swynn97 » Tue Jun 08, 2010 9:10 am

I've bashed Ooma a lot on this forum, however2-3 month's ago I received a firmware update, and now my service is completely flawless - great quality, never drops, never offline. I guess the kinks have been ironed out, at least for me.

One criticism - your support is poor and consists of about 3 canned answers from bored and frustrated sounding agents. Responses like 'yes, out service is down' - or, 'yes, a firmware update was released, let's check if you have it already' would be better than 'check your QOS' - 'check your jitter' etc...

Simon

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