Voice Delay

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Voice Delay

Post by lbmofo » Tue Jun 15, 2010 7:50 pm

viewtopic.php?f=4&t=8159&p=57483#p57483

After the VoIP test is done, the "advanced" tab shows up. On that tab, the lower right has a link "view text"

You can copy from there and paste the results here.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

dcuomo
Posts: 3
Joined: Tue Jun 15, 2010 7:20 pm

Re: Voice Delay

Post by dcuomo » Tue Jun 15, 2010 8:08 pm

OK...below are my "Numbers"

VoIP test statistics
--------------------
Jitter: you --> server: 1.2 ms
Jitter: server --> you: 4.3 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.0

Speed test statistics
---------------------
Download speed: 4051888 bps
Upload speed: 2203552 bps
Download quality of service: 97 %
Upload quality of service: 97 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 77 ms
Average download pause: 5 ms
Minimum round trip time to server: 116 ms
Average round trip time to server: 117 ms
Estimated download bandwidth: 64000000bps
Route concurrency: 15.795106
Download TCP forced idle: 93 %
Maximum route speed: 4519648bps
--------------------

Again, I am having some real issues with delay. I would put it at near 2.5 seconds.

My setup is Modem<Router<Ooma Telo

The Telo then feeds a wall jack that then backfeeds the entire house (big house) but I only have 3 phones connected: two corded and one Dect 6 cordless. The overall runs are long and one corded phone is in a shed about 150 feet from the house, not sure if that will affect my call quality or not but want to include all the details.

Finally, I am also having the incoming audio drop (they hear me, I can't hear them). Not sure if these are related.

Thanks again
Don

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Voice Delay

Post by lbmofo » Tue Jun 15, 2010 8:25 pm

Maximum roundtrip is kind of high but nothing terrible. The length of phone cable shouldn't be an issue either. Is your house wiring disconnected from the telephone company at the NIB?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

dcuomo
Posts: 3
Joined: Tue Jun 15, 2010 7:20 pm

Re: Voice Delay

Post by dcuomo » Wed Jun 16, 2010 5:05 am

I will check the connections again but I am fairly certain all the NYTEL lines were disconnected.

Are there some changes I can make to either the location of the Ooma in the network (Modem<Ooma vs Modem<router) or settings changes with the router to prioritize the service?

Thanks for your help.

User avatar
WildWex
Posts: 1
Joined: Wed Jun 30, 2010 4:35 am

Re: Voice Delay

Post by WildWex » Wed Jun 30, 2010 4:37 am

Same issue here. I have both Vonage and Ooma and I experience no delay with Vonage. I also have the DIR-655. I don't believe it has to do with the router as a result. I believe it may have more to do with Ooma's implementation. Any suggestions?
__________________
Visit http://WildWex.com
for engaging thoughts.

donl1133
Posts: 15
Joined: Thu Apr 29, 2010 5:25 pm

Re: Voice Delay

Post by donl1133 » Wed Jun 30, 2010 5:10 am

I too experince delays. Has been going on since I activited the telo over 2 months ago. Tried various settings, nothing helps. Called Ooma a couple times with no help. I consistently get about 890ms of TCP delay when I run the VOIP speed test, with about 100ms of round trip time. I believe they have an internal problem with the telo and don't want to acknowledge it. Hope they can find a fix soon. Don

Post Reply