Ia using a Panasonic KX-TG6434T and it receives a phone signal trough the wall jack. After working on the setup for about 3 days I got everything to work including the Alarm, witch by the way was not fun but turned out to be an easy fix and my voice quality is crystal clear and I have never received any dropped ooma calls with the exception of while using dialed into a 866 conference call number for work. This happens every time I dial into an 866 conference call.
Here is what happens I dial in and log onto the call the call quality is great but at some point during the call it ooma disconnects and I get the ooma dial tone This happens on every conference call and I the drop usually happens while I am making a comment on the call (talk about embarrassing) . I know that it’s not my phone system because I had to plug my phone system into my Comcast phone line and I was on the phone for about 1 hour without drops or further issues. Unfortunately this is a deal breaker for me because most of my calls are conference calls. I am so mad because I got it to work with pretty much everything that it touched Fax, Alarm, Scout, home smart home appliance.
Had ooma for 5 months and this week was the first time I had an issues. No other changes to the network environment were performed.
ISP is surewest.
there's a group ticket already opened on the bug/issues - both that it drops to voicemail and the chronic dropping on 8yy numbers - and obviously no ETR - if you want to attach yourself so you get notification of closure then call in and tell them it's related to the 'conference call' issues
has anyone tried using a service like google voice to call the conference bridge and then dial their their ooma number and see if that keeps them connected?
Also of note in the new telo you can just simply dial *99 to turn off compression you have to enable it in "Fax Mode" on the Preferences->Phone Numbers. The reason I bring this up is because a lot of the Hub Scout combo use this setting for burglar alarms as well as faxes. So if you get the new model you will have to enable it for your alarm 24/7 so your trade off will be “in certain conditions the quality of your voice calls will diminish.” Also keep in mind the when your talking machine to machine voice quality is not important and that is what you are doing with fax or most Burglar Alarms.
Anyway I need a solution but I will accept a workaround so I will give it a shot. I would encourage others to as well….just Not on the conference call with your boss and 5 other executives where you are working on a Production outage. Oh did I mentioned that I had just told them all how wonderful ooma was seconds before my first disconnect. After the third disconnect I was asked …what was the name of that company…I whispered... ooma.
https://www.ooma.com/support/knowledgeb ... chine-ooma
Note: In fax mode, your calls are sent and received using a different audio processing algorithm. In certain conditions, this can cause the quality of your voice calls to diminish. As a result, we recommend that you only enable fax mode only if you're actively receiving faxes.
*99 works on all models to switch to a non-compressed codec for outgoing calls.
Telo's have an option to enable this feature for all calls in the configuration.
Hub's no longer have that option. The unit is supposed to auto-detect fax tones on incoming calls and switch to the uncompressed codec automatically and Ooma expects you to use *99 on outgoing calls.
While it could reduce the quality under certain conditions, my experience is there is no reduction in most cases.