Virtual private network (VPN)

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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bubba_paul
Posts: 14
Joined: Tue Oct 20, 2009 11:38 am

Virtual private network (VPN)

Post by bubba_paul » Wed Apr 21, 2010 10:51 am

All
I have setup the QOS on my ooma and everthing works great with call and I am using my normal Network connections. But when I am connected to my Office via a VPN the QOS does not seem to work. If I am trying to do a Netmeeting, my voice is breaking up real bad. Does any one have any idea what I can do to help the Qos when I am on VPN ?
Thx

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DTMF
Posts: 285
Joined: Sat Jan 23, 2010 5:55 pm

Re: Virtual private network (VPN)

Post by DTMF » Wed Apr 21, 2010 2:13 pm

Sounds like an issue with insufficient bandwidth while the VPN is connected. It may be using most of the available bandwidth, so there isn't enough remaining for Ooma to transport audio. Try taking your VoIP measurement while the VPN is connected and reset the QoS setting in the Ooma device accordingly.

If the results after that change are unacceptable, you may need to upgrade your Internet connection to a higher level or a new provider with more bandwidth.
Ooma customer since November 2009.
Formerly employed at another VoIP company.
My opinions are my own.

bubba_paul
Posts: 14
Joined: Tue Oct 20, 2009 11:38 am

Re: Virtual private network (VPN)

Post by bubba_paul » Thu Apr 22, 2010 4:58 am

Thx for the response
I have 14.9 Mbps download and 800 kbps up with the VPN connected .
I have my QOS set to 400 so that should be good.
Randy

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