No voice when calling Thailand, Verizon, and often TW.

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kspicer
Posts: 5
Joined: Tue Apr 13, 2010 3:33 pm

No voice when calling Thailand, Verizon, and often TW.

Post by kspicer » Tue Apr 13, 2010 3:39 pm

I'm using the OOMA Core bundle, and have issues with the other party being unable to hear me when I speak. When I call Thailand I almost always experience this issue when calling a landline, but not cellphones. I experienced the same thing when calling Verizon, and a Time Warner rep complained about the voice cutting out.

My setup is Modem/Router (It's a combo router from Verizon FIOS, so it can't be helped) -> 8 port switch -> OOMA.
The connection itself is 20Mbps down and 5 Mbps up.

I believe I have the OOMA in the DMZ, but it doesn't actually show it being there.

EDIT: Did a ping test to LA.

Results: http://www.pingtest.net/result/14720019.png

Same ping test, instead to Kuala Lumpur

http://www.pingtest.net/result/14720153.png

murphy
Posts: 7178
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: No voice when calling Thailand, Verizon, and often TW.

Post by murphy » Tue Apr 13, 2010 4:26 pm

kspicer wrote:I'm using the OOMA Core bundle, and have issues with the other party being unable to hear me when I speak. When I call Thailand I almost always experience this issue when calling a landline, but not cellphones. I experienced the same thing when calling Verizon, and a Time Warner rep complained about the voice cutting out.

My setup is Modem/Router (It's a combo router from Verizon FIOS, so it can't be helped) -> 8 port switch -> OOMA.
The connection itself is 20Mbps down and 5 Mbps up.

I believe I have the OOMA in the DMZ, but it doesn't actually show it being there.

EDIT: Did a ping test to LA.

Results: http://www.pingtest.net/result/14720019.png

Same ping test, instead to Kuala Lumpur

http://www.pingtest.net/result/14720153.png
What is the point of pinging Kuala Lumpur?
No matter where you call in the world your digital connection is to California.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

kspicer
Posts: 5
Joined: Tue Apr 13, 2010 3:33 pm

Re: No voice when calling Thailand, Verizon, and often TW.

Post by kspicer » Tue Apr 13, 2010 4:42 pm

Reiterating the point that it isn't my connection. I showed a ping to California as well.

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