This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#52936 by kspicer
Tue Apr 13, 2010 3:39 pm
I'm using the OOMA Core bundle, and have issues with the other party being unable to hear me when I speak. When I call Thailand I almost always experience this issue when calling a landline, but not cellphones. I experienced the same thing when calling Verizon, and a Time Warner rep complained about the voice cutting out.

My setup is Modem/Router (It's a combo router from Verizon FIOS, so it can't be helped) -> 8 port switch -> OOMA.
The connection itself is 20Mbps down and 5 Mbps up.

I believe I have the OOMA in the DMZ, but it doesn't actually show it being there.

EDIT: Did a ping test to LA.

Results: http://www.pingtest.net/result/14720019.png

Same ping test, instead to Kuala Lumpur

http://www.pingtest.net/result/14720153.png
#52953 by murphy
Tue Apr 13, 2010 4:26 pm
kspicer wrote:I'm using the OOMA Core bundle, and have issues with the other party being unable to hear me when I speak. When I call Thailand I almost always experience this issue when calling a landline, but not cellphones. I experienced the same thing when calling Verizon, and a Time Warner rep complained about the voice cutting out.

My setup is Modem/Router (It's a combo router from Verizon FIOS, so it can't be helped) -> 8 port switch -> OOMA.
The connection itself is 20Mbps down and 5 Mbps up.

I believe I have the OOMA in the DMZ, but it doesn't actually show it being there.

EDIT: Did a ping test to LA.

Results: http://www.pingtest.net/result/14720019.png

Same ping test, instead to Kuala Lumpur

http://www.pingtest.net/result/14720153.png

What is the point of pinging Kuala Lumpur?
No matter where you call in the world your digital connection is to California.

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