swynn97 wrote:I have a Cisco router vs. a consumer grade unit. Really is junk. It's a hobbyist product.
Do you have Cable Modem or DSL? Or do you pay for your own T1 line in your house? If you run the tests from the links I suggested and post your response, especially jitter and QoS we may be able to help you more.
How do you have your network setup.
Recommended setup is Cable/dsl modem - Ooma- Router - computers
If you have modem-router-Ooma and your router does not allow you to configure QoS then that may be your problem.
Either your router, or the Telo needs to be able to handle QoS to give you a good sounding phone conversation.
What version firmware do you have on your Telo? version 35452 is the latest.
Depending on how you have your system setup, try going to setup.ooma.com and if that comes up click on status and towards the top, it should show you the version. If that does not work try entering in 172.27.35.1 to get to the setup.