Ooma is complete junk - Joke of a company

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
swynn97
Posts: 20
Joined: Fri Mar 05, 2010 1:52 pm

Ooma is complete junk - Joke of a company

Post by swynn97 » Wed Mar 31, 2010 12:25 pm

Works for a few days, then red flashing light, dropped calls, and general poor performance.

Lame robot support just tells me to "set my QOS" even though I have Ooma plugged into my router - I have a professional network setup, great bandwidth, jitter, QOS, MOS - it's all ooma's issue.

My wife called it a f-ing joke - she's right..

Wish I could get my 250 bucks back - guess I'll sell this crap on ebay to some sucker.

How about some customer advocacy from ooma?

Simon

swynn97
Posts: 20
Joined: Fri Mar 05, 2010 1:52 pm

Re: Ooma is complete junk - Joke of a company

Post by swynn97 » Wed Mar 31, 2010 12:35 pm

Wow - the My Ooma portal is down too. Get it together folks.

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Davesworld
Posts: 343
Joined: Sun Sep 27, 2009 6:06 pm
Location: Everett, Wa
Contact:

Re: Ooma is complete junk - Joke of a company

Post by Davesworld » Wed Mar 31, 2010 12:39 pm

It took me a while to log in but it did finally go just now.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma is complete junk - Joke of a company

Post by southsound » Wed Mar 31, 2010 1:18 pm

Many of us have had good experiences with ooma. I'm sorry that yours has not been acceptable. And I agree, when the wife isn't happy, the product (or the wife) has to go. Decisions, decisions. Let's see.. ooma doesn't sound good; wife uses bad language; there are other phone alternatives like MJ; single life has a lot of drawbacks. You may have other issues with either decision.
Jack Kirkpatrick wrote: Shanna, they bought their tickets, they knew what they were getting into. I say, let 'em crash.
*extra credit: where is the quote from?
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Ooma is complete junk - Joke of a company

Post by Groundhound » Wed Mar 31, 2010 2:34 pm

It's working fine here, but then I have an amateur network setup so what do I know....

amoney
Posts: 586
Joined: Tue Dec 22, 2009 9:43 pm

Re: Ooma is complete junk - Joke of a company

Post by amoney » Wed Mar 31, 2010 2:42 pm

Groundhound wrote:It's working fine here, but then I have an amateur network setup so what do I know....
I have to admit that was brillant!

;)
Comcast > Telo > WRT54G

JTalbert
Posts: 276
Joined: Tue Jan 12, 2010 8:37 am

Re: Ooma is complete junk - Joke of a company

Post by JTalbert » Wed Mar 31, 2010 4:24 pm

southsound wrote:
Jack Kirkpatrick wrote: Shanna, they bought their tickets, they knew what they were getting into. I say, let 'em crash.
*extra credit: where is the quote from?
Surely you know, that came from Airplane, and please

and don't call me Shirley.
Jeff
McLean, VA
Cox / Ooma Telo / Apple AEBS (Time Capsule) / Ooma Handset / Premier
CompTia A+ CE
MCITP: Windows 7 Enterprise

JTalbert
Posts: 276
Joined: Tue Jan 12, 2010 8:37 am

Re: Ooma is complete junk - Joke of a company

Post by JTalbert » Wed Mar 31, 2010 4:29 pm

swynn97 wrote:Works for a few days, then red flashing light, dropped calls, and general poor performance.

Lame robot support just tells me to "set my QOS" even though I have Ooma plugged into my router - I have a professional network setup, great bandwidth, jitter, QOS, MOS - it's all ooma's issue.

My wife called it a f-ing joke - she's right..

Wish I could get my 250 bucks back - guess I'll sell this crap on ebay to some sucker.

How about some customer advocacy from ooma?

Simon
What kind of professional setup do you have? Bart Simpson 56k HiFi dialup?

Do you have cable modem? Do you have DSL? Do you have WiFiMax, do you have satellite internet?

What I would suggest is you run some speeds tests, I would recommend..

http://myvoipspeed.visualware.com/

or you can try

http://voiptest.8x8.com/

I have had good luck with both, look mainly at Jitter and QoS.

I had many problems early on, and if you work on it, and find out where the problem is coming from, most problems can be overcome and then Ooma is a great service.
Jeff
McLean, VA
Cox / Ooma Telo / Apple AEBS (Time Capsule) / Ooma Handset / Premier
CompTia A+ CE
MCITP: Windows 7 Enterprise

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Ooma is complete junk - Joke of a company

Post by southsound » Wed Mar 31, 2010 4:32 pm

JTalbert wrote:
southsound wrote:
Jack Kirkpatrick wrote: Shanna, they bought their tickets, they knew what they were getting into. I say, let 'em crash.
*extra credit: where is the quote from?
Surely you know, that came from Airplane, and please

and don't call me Shirley.
And we have a winner! Several walnut brownies to the gentleman in the front row!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

JTalbert
Posts: 276
Joined: Tue Jan 12, 2010 8:37 am

Re: Ooma is complete junk - Joke of a company

Post by JTalbert » Wed Mar 31, 2010 4:37 pm

southsound wrote:And we have a winner! Several walnut brownies to the gentleman in the front row!
Thank you,

I may be dating myself, but I would prefer Wojo brownies... Anyone know what wojo brownies refers to, dont need to say what they actually are, That would not be appropriate talk, but what show I am referring to.
Jeff
McLean, VA
Cox / Ooma Telo / Apple AEBS (Time Capsule) / Ooma Handset / Premier
CompTia A+ CE
MCITP: Windows 7 Enterprise

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