Cannot call out, cannot call number

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Post Reply
swynn97
Posts: 20
Joined: Fri Mar 05, 2010 1:52 pm

Cannot call out, cannot call number

Post by swynn97 » Fri Mar 05, 2010 1:58 pm

Ooma sounded like a great concept, however I've had periods of complete down time. This is not a connection issue -I have Comcast at around 17MBs, and a Cisco router. Basically I cannot call in or out right now, but have ll blue lights. Seems like a termination issue. Support has been somewhat helpful, but it seems like Ooma can trace my calls all the way through to resolve the issue.

However, I will then get a week of trouble free service - seems like there are system outage they don't know about or won't tell me about????

Is anybody else having issues in CA?

Simon

pgreif
Posts: 1
Joined: Wed Apr 07, 2010 12:47 pm

Re: Cannot call out, cannot call number

Post by pgreif » Wed Apr 07, 2010 12:51 pm

I can't call out. Can dial, ring and then I hear a click and nothing.
Sometimes the people I am trying to call can hear me but I can't hear them.
Spent an hour with tech. Thought we fixed it but guess not.

kspicer
Posts: 5
Joined: Tue Apr 13, 2010 3:33 pm

Re: Cannot call out, cannot call number

Post by kspicer » Sat Apr 17, 2010 4:41 pm

pgreif wrote:I can't call out. Can dial, ring and then I hear a click and nothing.
Sometimes the people I am trying to call can hear me but I can't hear them.
Spent an hour with tech. Thought we fixed it but guess not.
I'm experiencing the same problem today, unfortunately I just missed tech support's hours.

Post Reply