A couple days ago, I started to experience dropped calls. Usually, right after a few sentences being exchanged.
Now, I simply cannot call out!
I have the OOMA dial tone. When I call out, there is simply no sound, no ringing, nothing.
My internet is via AT&T DSL and I recently upgraded to 1.5Mbps up and 384kbps down. Speed test shows above 1Mbps up and 320kbps down.
The trouble seems to coincide with the upgrade but that can simply be a fluke.
My wife is complaining big time... help.
I tried to configure QoS but http://setup.ooma.com cannot be viewed. I am using the typical
DSL modem --> OOMA --> router --> computer.
BTW, I am using OOMA scout to connect to a DECT 6.0 telephone as the main hub is located in a inconvenient location.
Please reboot your ooma device so that your account will be updated with your ported number. This is easy, just unplug the power from the back of the device, and wait thirty (30) seconds before plugging it back in . Once it is done updating, ooma will go blue and it's ready for action.
You may also contact your local carrier to cancel your account with them.
Have any questions? Feel free to contact our Customer Support team by logging into your 'My Ooma' account at https://my.ooma.com/home/login, or by calling our support line at 888-711-6662.
We thank you, again, for joining our mission to liberate customers from huge monthly phone bills! Remember, with ooma, you own it.
Now no dial tone and nothing works. I need a phone ASAP please assist.
I do not think his is an issue with my ISP, because a friend of mine has the same setup and it works for him. Ooma support please help us. I am a premium subscriber.
-- Sometimes we'll get no ringing, just dead air, when we dial a number
-- Sometimes the wrong number is dialed even though my phone clearly shows I dialed the correct number (one digit off in some cases)
-- Sometimes we get a "fast busy" signal
-- And sometimes the call will go through
I have my Hub behind my router and cable modem with QoS routing and it "just worked" when I installed it around the first of the year. Now all of a sudden we're having these problems and I haven't changed anything on my end.
As per other posters, the wife is losing patience quickly and I am a Premier subscriber. Combined with the outage we had earlier this month, I am really starting to regret this purchase.
Yes, actually, that made it worse. When I power cycled the hub it started blinking red and it's been that way all day, no matter how often I power cycle it. Emailed support this morning but no response. So much for Premier benefits, I guessoldanbo wrote:Have you tried rebooting or power cycling your hub?
Here's another idea, unplug modem, router and Hub. Plug in modem, let it boot up, then router and let it re-boot, then Hub.dgackey wrote:Yes, actually, that made it worse. When I power cycled the hub it started blinking red and it's been that way all day, no matter how often I power cycle it. Emailed support this morning but no response. So much for Premier benefits, I guessoldanbo wrote:Have you tried rebooting or power cycling your hub?
If that doesn't help, you might search these forums for how to do a factory reset of the Hub. I moved to a Telo a while back and I don't recall the sequence for the Hub.
It is a bummer that support takes weekends off. I bet one of the mods here would be able to help.
- unplug the power for at least 30 seconds.
- press and hold the (red/blue) tab in the top left corner
- continue to hold the tab when plug the power back on
- hold the tab for about 30-35 second and then release.