JTalbert wrote:I have been in contact with someone with Cox and they are looking at the issue, they have run tests on my modem and..
" modem reporting intermittent bursts of data uncorrectable errors"
The person I am in contact with is very helpful. He found me after I made a comment on Oomas twitter account that I am about to give up, the cox tech guy twitted me.
I have noticed improvement since I have changed my splitter, but still experiencing some issues, hopefully they will be able to fix it since they acknowledged problems with my modem.
Thats great someone is reaching out to help.
Do you have RJ59 or RJ6 coax cable??? RJ59 is thinner. Also check to see if all your coax connectors are properly crimped. Not sure about your wiring or yard environment but if there is any damadge to the coax line sometimes outside and moisture gets in your screwed unless it can be located. In that case a Cox tech needs to signal test at your house between points.
I would also be sucpicious of a bad modem. Normally cable companies send out replacement cable modems like candy. Does not hurt to try.
Easiest bet is to call and complain about bad picture quality "snow" etc. to get them to come out and check the lines.
I will have to check the cable going from the splitter directly to the modem. When I purchased a new splitter the other night, I did buy a new RJ6 cable to go directly from the wall to the modem. I may move my modem closer to the jack and if I do that buy another RJ6 cable to go directly into the modem.
I live in an apartment complex, so I am not sure how good the lines are, if I had to guess, probably not good. This is a very old aparment complex and we have lived here for 10 years and I do not know if they have ever upgraded the wiring. I know a few months ago there was a notice on our building that they were going to update the switches for our building.
Currently the cable modem is connected to a 15 foot cable and if I had to guess its probably an RJ6 cable. I need to go to the cable company one night this week or this weekend and return the old telephone box to them since I dont have phone through them anymore, when I do, I will take my modem with me and see if I can get them to replace it.
I do not have snow, but I do have pixelation on some channels, so I do think there is a definitely problem with the signal to my apartment. I am on the ground level and not too far from the outside box that the cable switches are.
As for the person that is reaching out, he wants me to run the viop test with and without the ooma connected and I will do that tonight with the new switch and cable attached.