does my level of roadrunner service matter

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
Post Reply
skowbuzz
Posts: 14
Joined: Sat Jan 31, 2009 10:06 am

does my level of roadrunner service matter

Post by skowbuzz » Sat Feb 07, 2009 2:14 pm

i have the cheapest level of roadrunner 19.95 which has up to 768kps. does the call quality improve with a better package from time warner. we rarely upload anything. quality is ok for the most part but gets static from time to time on my dect 6.0 phone. i don't run anything on my wall jacks but just from the ooma hub only.

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: does my level of roadrunner service matter

Post by murphy » Sat Feb 07, 2009 3:10 pm

Is that your upload or download speed? They both matter.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

skowbuzz
Posts: 14
Joined: Sat Jan 31, 2009 10:06 am

Re: does my level of roadrunner service matter

Post by skowbuzz » Sat Feb 07, 2009 3:35 pm

768kps download and up to 384 upload. My laptop is wireless and is only showing around 120 kps with the tests. I am sure it would be higher if i had laptop hooked up directly to router, but i use wireless router

skowbuzz
Posts: 14
Joined: Sat Jan 31, 2009 10:06 am

Re: does my level of roadrunner service matter

Post by skowbuzz » Sat Feb 07, 2009 3:52 pm

120 kps upload that is

murphy
Posts: 7166
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: does my level of roadrunner service matter

Post by murphy » Sat Feb 07, 2009 5:33 pm

The default upload QOS setting in the ooma hub is 384. If your wireless connection is limiting the actual to 120, that may be a problem. Can you turn off the wireless on the laptop and connect it direct with a LAN cable to see if that improves your audio?

I was not aware that any cable company was still selling that low of a speed connection.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Post Reply