voice lost during outbound ooma call

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Joined: Mon Nov 08, 2010 4:41 pm

Re: voice lost during outbound ooma call

Post by thunderbird » Thu Jan 03, 2013 6:16 pm

johnytest wrote:thunderbird,

I don't think it is about the dial out. Dial out and in is fine, just that the incoming voice got cut off, the other end hear me well but their voices got cut off. It is the same problem whether someone call me or I call someone. Maybe it is time for a ticket. Ooma should have done better compression. I worked with 8k compression and voice sound perfect. This require minimum 384k and still bad voice.
I forgot to mention also using *98 or *96 as a prefix when dialing. Sometimes it helps, and sometimes it doesn't.

If you do a factory reset of the Ooma Telo, the Ooma Setup Advanced page upstream Quality of Service default setting will be automatically changed 512 Kbps.

I'll post the Factory Reset procedure. In any case I'd contact Ooma Customer Support with this problem.

Factory Reset Ooma Telo - Old Alternate Manual Procedure
1. Remove power from the Ooma Telo.
2. Repower the Ooma Telo.
3. Line 1 & Line 2 lights come on.
4. Line 1 & Line 2 lights go out and the Trash and Envelope lights come on for a very short period of time.
5. The Trash & Envelope lights go out and the bottom row (runway lights) starts scanning to the right. (Sequence above may be slightly different with later firmware visions)
6. When the scanning stops, the Ooma symbol will began flashing Red.
7. Press the Trash button, then the bottom row Stop button (small square button).
8. Hold both the Trash and Stop buttons pressed until told to release.
9. The Ooma symbol will alternately blink Red and Blue.
10. The Ooma symbol will turn solid Red.
11. Release the Stop and Trash buttons.
12. Wait for a short period of time. The Ooma Telo will cycle back into a reboot.
13. After a successful Factory Reset, all Ooma Setup settings will be Factory.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.

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Joined: Thu Dec 13, 2012 5:11 pm

Re: voice lost during outbound ooma call

Post by johnytest » Fri Jan 04, 2013 3:32 pm

I just called ooma support and the rep asked me to set the upstream in ooma to 702 (from the linetest). I dont think this help since my problem is incoming quality. But lets see if it is better.... crossing my fingers.
My setup is all hard wired. I figured the wireless connection will never be as good as wired.

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