My son uses the second number to call me toll free since it is in his calling area and many times my phone will ring once and then hangup while he simply gets a fast busy on his end.
About 50% of the time his calls to me are also dropped about 5 to 10 minutes into our conversation.
I have also had ocassional incoming calls dropped from my primary (ported) number but not as frequently.
I have my Ooma Telo behind a Linksys WRT54G router connected to Time Warner Cable modem. The router is running latest version of DD-WRT software and QOS is set to provide PRIORITY service to the Ooma Telo.
My tested network speeds are fairly consistently 950kb up and 9600 KB down. DD-WRT QOS is set for 850KB up and 7500KB down.
My VOIP Speed test from my personal computer is below:
VoIP test statistics
Jitter: you --> server: 2.5 ms
Jitter: server --> you: 1.2 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1
Speed test statistics
Download speed: 7528768 bps
Upload speed: 822440 bps
Download quality of service: 83 %
Upload quality of service: 98 %
Download test type: socket
Upload test type: socket
This computer is connected to another port on router that has been configured for EXPRESS service in DD-WRT which is one step below the Ooma PRIORITY service.
I have a Blu-Ray player for Netflix that is also configured for EXPRESS service but it was not active during any of the dropped calls.
Everything else on my network is configured for STANDARD OQS in DD-WRT.
I reset the box by disconnecting power. I reapplied power after one hour. The next day I tried the call again (from a restricted/unavailable phone) and got the same results. In my call log it appears like a 2 second inbound call. What I hear is 2 rings, followed by silence, and finally the call ends. In checking the call log, I see other restricted unavailable calls, but they appear as missed calls.Dragnet wrote:I just started experiencing a similar problem on 2/22/2010 in the afternoon. All incoming calls on both numbers are being dropped. I called OOMA support today, and they performed some tests. It appears that only Restricted Unavailable calls are being dropped. This happens even when the blacklist is disabled. I was told by OOMA support to reset my box. I will try this and see if the problem is fixed.
By the way, I have 3 Telos, and this particular Telo is the only one affected. I think that I will make arrangements with OOMA to exchange this one.
I ran the VOIP test again and achieved results close enough to my initial post to avoid re-posting same.
This is becoming a consistent issue..........