Integrated modem/router -----> Telo (home port) ---->Computer
Uniden 6.0 Dect cordless phone plugged into the phone port. Nothing is plugged into the Telo wall port. I will keep my existing phone system until I'm satisfied with Ooma. I ran several speed tests. Here are the average results:
Downstream ---- 20.1 Mbps
Upstream ---- 4.1 Mbps
Packet Loss ------ 0.0 % (both ways)
Jitter ------ 1.0
Delay ----- 82 ms
Comcast is my cable provider.
QoS settings I am using: downstream = 0 upstream = 3400 kbps
Based on the test results shown above and everything I have read on this forum, I expected to get good call quality. After three weeks of service I am disappointed. I have had mixed results. When I call my son in California or my daughter in North Carolina (I live in Savannah,GA), the call quality is good. I have not given out my Ooma number yet. The only local call I get is when I ask my wife to call from downstairs (local incoming call). Well, I did get one wrong number. The call quality on local calls (from my wife) is also good. The problem is when I make outgoing local calls. The first thing I notice is that the delay before I get the first ring is 20 seconds. When I use Ooma to call my existing phone, there is the 20 second delay and then my phone rings. There is also a delay in the voice that makes conversation difficult. The voice quality is not good.
I don't understand why my local outgoing calls are so poor and all of the others are satisfactory. Does anyone have any suggestions. I like Ooma and I think this problem can be overcome. But I am keeping my existing phone (CenturyTel) line until this problem is resolved.
I have not called CS yet. The best expertise seems to be on this forum.
Are you dialing 10 digits?fthomasson wrote: The problem is when I make outgoing local calls. The first thing I notice is that the delay before I get the first ring is 20 seconds. When I use Ooma to call my existing phone, there is the 20 second delay and then my phone rings.
I was not using 10 digit dialing for local calls. Using 10 digits the phones rings immediately. The call quality sounded good for the one call I made (to my wife downstairs. I will post again about the call quality after I have more experience with my local calls.