I still have a persistent and duplicatable problem. When uploading files from a wireless computer off the router to a remote computer on the internet (again BEHIND OOMA), my outgoing OOMA voice quality disintegrates.
My upstream QOS speed is set to 1340 and down is set to 8250.
I can reduce (on demand) the upload speeds with the program I use and when I do, my outgoing voice quality comes back instantly
I am puzzled about why the wireless computer making upstream demans on the router would affect OOMA if OOMA is 'in front' of the router?
- Bobby B
- Ooma Moderator
- Posts: 1457
- Joined: Mon Feb 18, 2008 8:41 pm
- Location: Palo Alto, CA
I did some testing of the ooma QoS feature a couple months back, focusing my testing on the upstream direction. I saturated the traffic in the upstream direction with bittorrent and streaming media and found QoS to almost completely restore the voice quality under these highly congested network conditions.
Do you know what kind of traffic is being used for the uploads? Also, I think I'd advise putting in a call to support (preferably on a weekday) so we can troubleshoot the root cause further. I think we would try running some test calls with you and look at a few key stats, including delay, connections and packet loss.
I am using Shareaza. When my upload speed exceeds about 15kbps, the problem with my outgoing voice begins.
If that helps diagnose it, let me know. Who do I ask for in Tech support to trouble shoot this. Generally the folks who do answer, are knowledgeable, but are not the 'numbers' guys.