People can not hear us -connected to a router only

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
sm2953
Posts: 11
Joined: Wed Dec 30, 2009 3:25 pm

Re: People can not hear us -connected to a router only

Post by sm2953 » Wed Dec 30, 2009 5:24 pm

No snow. The dish actually points slightly downward.

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Soundjudgment
Posts: 265
Joined: Thu Dec 11, 2008 8:46 pm

Re: People can not hear us -connected to a router only

Post by Soundjudgment » Wed Dec 30, 2009 7:38 pm

Jitter: 26.7
Download 876 Kbps
Upload 209Kbps
MOS score 3.4
Quality of Service: 49%

Ummm.... don't disconnect your old telephone service. You won't be able to reliably use Ooma on a wireless internet system like that. You really need a Cable (coax) or FiOS (fiber) ISP hookup, or in some cases old-fashioned DSL will do okay.
ooma customer since December 2008
ooma hardware: core (hub/scout) and Telo
Premier, Lifetime Member
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sm2953
Posts: 11
Joined: Wed Dec 30, 2009 3:25 pm

Re: People can not hear us -connected to a router only

Post by sm2953 » Wed Dec 30, 2009 8:14 pm

Too late. We had that disconnected already. As I said, it was up and running fine for awhile.

sm2953
Posts: 11
Joined: Wed Dec 30, 2009 3:25 pm

Re: People can not hear us -connected to a router only

Post by sm2953 » Mon Jan 04, 2010 2:21 pm

I have now upgraded to the "gold" package on the Mercury wireless network and people still can not hear us very well. Apparently we still keep breaking up as they keep asking if we are "still there". We can hear them fine. Our Download speed is now 12.36 Mb/s and our Upload speed is 2.64 Mb/s. Now what?

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: People can not hear us -connected to a router only

Post by Groundhound » Mon Jan 04, 2010 2:52 pm

sm2953 wrote:I have now upgraded to the "gold" package on the Mercury wireless network and people still can not hear us very well. Apparently we still keep breaking up as they keep asking if we are "still there". We can hear them fine. Our Download speed is now 12.36 Mb/s and our Upload speed is 2.64 Mb/s. Now what?
If they can't hear you it's the upstream path that is the problem. Can you run the whichvoip test again and post all the results from the Advanced tab?

sm2953
Posts: 11
Joined: Wed Dec 30, 2009 3:25 pm

Re: People can not hear us -connected to a router only

Post by sm2953 » Mon Jan 04, 2010 4:45 pm

VoIP test statistics
--------------------
Jitter: you --> server: 11.6 ms
Jitter: server --> you: 11.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 3.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.5

Speed test statistics
---------------------
Download speed: 802296 bps
Upload speed: 2315008 bps
Download quality of service: 12 %
Upload quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 474 ms
Average download pause: 18 ms
Minimum round trip time to server: 102 ms
Average round trip time to server: 115 ms
Estimated download bandwidth: 10400000bps
Route concurrency: 12.962797
Download TCP forced idle: 56 %
Maximum route speed: 5140000bps

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: People can not hear us -connected to a router only

Post by murphy » Mon Jan 04, 2010 5:50 pm

Your download speed is 1/3 of your upload speed.
Something is wrong. You're getting .8 instead of 12.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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