This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#39355 by Soundjudgment
Wed Dec 30, 2009 7:38 pm
Jitter: 26.7
Download 876 Kbps
Upload 209Kbps
MOS score 3.4
Quality of Service: 49%

Ummm.... don't disconnect your old telephone service. You won't be able to reliably use Ooma on a wireless internet system like that. You really need a Cable (coax) or FiOS (fiber) ISP hookup, or in some cases old-fashioned DSL will do okay.
#40071 by sm2953
Mon Jan 04, 2010 2:21 pm
I have now upgraded to the "gold" package on the Mercury wireless network and people still can not hear us very well. Apparently we still keep breaking up as they keep asking if we are "still there". We can hear them fine. Our Download speed is now 12.36 Mb/s and our Upload speed is 2.64 Mb/s. Now what?
#40084 by Groundhound
Mon Jan 04, 2010 2:52 pm
sm2953 wrote:I have now upgraded to the "gold" package on the Mercury wireless network and people still can not hear us very well. Apparently we still keep breaking up as they keep asking if we are "still there". We can hear them fine. Our Download speed is now 12.36 Mb/s and our Upload speed is 2.64 Mb/s. Now what?

If they can't hear you it's the upstream path that is the problem. Can you run the whichvoip test again and post all the results from the Advanced tab?
#40110 by sm2953
Mon Jan 04, 2010 4:45 pm
VoIP test statistics
--------------------
Jitter: you --> server: 11.6 ms
Jitter: server --> you: 11.0 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 3.2 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 3.5

Speed test statistics
---------------------
Download speed: 802296 bps
Upload speed: 2315008 bps
Download quality of service: 12 %
Upload quality of service: 82 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 474 ms
Average download pause: 18 ms
Minimum round trip time to server: 102 ms
Average round trip time to server: 115 ms
Estimated download bandwidth: 10400000bps
Route concurrency: 12.962797
Download TCP forced idle: 56 %
Maximum route speed: 5140000bps
#40134 by murphy
Mon Jan 04, 2010 5:50 pm
Your download speed is 1/3 of your upload speed.
Something is wrong. You're getting .8 instead of 12.

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