Calls dropping on my Telo

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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hysonmb
Posts: 12
Joined: Sun Oct 18, 2009 5:06 pm

Calls dropping on my Telo

Post by hysonmb » Tue Nov 17, 2009 5:31 am

I'm a recent convert to Ooma from Vonage and have to say that over the past month and a half I've been happy with the service as a whole. I do, however, have an issue. I periodically have calls drop and do not know why. I don't loose my internet connection, don't have any spikes in network traffic, and haven't seen any errors reported on my router at the times of the drops. Just yesterday, I was talking to my wife and I could hear her (she was on the Ooma) but she couldn't hear me.

Configuration wise, I have my Telo behind my router (Belkin N1 Vision). I've noticed a couple of times over the past week that it will start flashing as it did when I first set it up and I assume that it's getting updates but don't know.

Is there a problem with the Telo dropping calls? Is there a list of ports that I can forward to the Ooma from my router? Are there notifications sent when there are updates being done?

Thanks in advance.

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Calls dropping on my Telo

Post by Groundhound » Tue Nov 17, 2009 7:26 am

If your router has a DMZ setting available, try putting the IP address it assigns to Ooma there. This address should also be set as non-variable or static so Ooma always has that address.

hysonmb
Posts: 12
Joined: Sun Oct 18, 2009 5:06 pm

Re: Calls dropping on my Telo

Post by hysonmb » Wed Nov 18, 2009 4:01 pm

I put the Ooma in my DMZ and all seems fine right now, but, we'll have to see what happens when we have another long call. Thanks for the advice.

cr17
Posts: 1
Joined: Mon Dec 07, 2009 7:06 am

Re: Calls dropping on my Telo

Post by cr17 » Mon Dec 07, 2009 7:10 am

im having the same problem. I have cable broadband with ooma connected directly to modem then to router, im not what you would call a computer guy so I need a fix for dummies

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Calls dropping on my Telo

Post by Groundhound » Mon Dec 07, 2009 8:03 am

cr17 wrote:im having the same problem. I have cable broadband with ooma connected directly to modem then to router, im not what you would call a computer guy so I need a fix for dummies
You didn't provide much info to base a recommendation on, so about the only thing I can suggest at this point is to go to http://setup.ooma.com/ and then to the Network page and change "MODEM Port MAC Address" to "Use Built in" and click Update. You should then reboot everything in sequence beginning with your modem, then Ooma, then router.

oompah
Posts: 10
Joined: Thu Jan 14, 2010 7:59 pm

Re: Calls dropping on my Telo

Post by oompah » Thu Jan 14, 2010 8:08 pm

I'm having the same problem, plus others. New Telo since late Dec., occasionally drops calls with no warning. Sometimes I can dial right out again, other times the device is hung/rebooting for ~20 min. Also occasional incoming voice breaking up for 5-10 sec. at a time. We also frequently have a noticeable voice lag. Ooma set up right behind the FIOS modem/router, all traffic goes through it, QOS is set for our bandwidth (2M/10M). VOIP quality tests are fine, speed testing is fine. No heavy uploading or downloading going on. I have emailed support twice, no response at all. I have a few more days to send it back to Amazon and it is about to go. Have had Net2phone for a couple of years with no such problems.

Any suggestions before I kiss the ooma goodbye?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Calls dropping on my Telo

Post by murphy » Fri Jan 15, 2010 3:49 am

With those speeds try setting QOS in the Ooma to 0 for both entries and see how it goes. (0 disables QOS)
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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