The fact that many folks on this forum are big Ooma fans has kept me from losing patience and returning it to the retailer (one week left). I saw posts from others with this exact problem, but have yet to read of a solid solution.
My Hub calls have good sound quality both ways. My Scout calls always sound scratchy to the other (non-Ooma) party, but their voice always sounds good to me. The scratchiness is sometimes worse, but never completely gone, pointing to something intermittent. However, since Ooma recommends not faxing from the Scout, it seems like there must be a design difference from the Hub.
The HPNA doesn't seem like it should be an issue because it's digital. My Hub and Scout are connected together with only a short jumper, wall-port to wall-port (no in-wall wires or landline connected).
Any comments, suggestions or advice would be appreciated, especially from someone that's been "around the block" on this same problem, or maybe even solved it.
Not that this is optimal, but should you consider the Telo in the future they have moved away from the HPNA and are now using DECT to communicate between the base and the "scout" (now a wireless handset). Sorry I can't be of any more help but I wanted to let you know that you're not alone on this issue.
Light reading... This is a known issue for many and it is always on the non-ooma side of a scout call. However, give tommies suggestions a try and let us know if you have any luck. Also try connecting the scout directly to the hub (no house wiring) to test.
tommies - I've tried various cables and checked connections between Hub and Scout many times to no avail. Do you hear any difference between your Hub and Scout quality on the non-Ooma side?
I just now tried leaving myself voice mails using the same phone plugged into the Hub and then into the Scout. The difference is minimal (but still there). When I call my real landline the difference varies and is sometimes very bad. The Hub is always very good.
This would be an easier problem if it was simply the same bad quality ever time. If there's any others with info or clues on this, please let us know.
I've now tried everything and reached the same conclusion you reached - I've given up on the Scout. I've listened to a good number of test calls from the non-Ooma side. The static varies, and often borders on intolerable to my ear. The worse thing is that only the other party knows how bad it is, not you, so it's sort of rude to annoy folks that way. The Hub calls are always excellent, so I'm leaning on only using the Scout for VM access and not subscribing to Premier unless the Scout call quality improves.Aveamantium wrote: Personally I have given up on the scout and just enjoy the free calling I'm getting on the Hub. The static on the non-scout side is tolerable in my case if you really need the second line but I'm just using my scout for VM.