Dropped Calls Using Scout

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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mjv5864
Posts: 26
Joined: Thu Apr 09, 2009 2:25 am

Dropped Calls Using Scout

Post by mjv5864 » Sat Oct 24, 2009 4:47 am

I installed the Hub onto my parents fax machine and assigned it a separate tel #. I had their main # ported and assigned it to the Scout. They are having consistent problems with dropped calls using ATT Basic DSL (dry loop). They use all DECT 6.0 phones and ooma is installed behind the wireless/modem all in one unit. Any suggestions?

murphy
Posts: 7240
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Dropped Calls Using Scout

Post by murphy » Sat Oct 24, 2009 6:11 am

Does the DSL signal go only to the DSL modem and no place else?
The DSL signal must not be on the wires that connect the hub to the scout.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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