New User w/Internet Speed Issue

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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nosirrahm
Posts: 4
Joined: Sun Sep 27, 2009 1:13 pm

New User w/Internet Speed Issue

Post by nosirrahm » Sun Sep 27, 2009 1:28 pm

Good Afternoon,

I tried looking through the posts, but I gave up and decided to just ask.

I am a new Ooma user. After I connected the primary box to my cable modem all seemed to be fine. I then called Ooma Customer Service from my Ooma phone to ask a question and was faced with a echo whenever I spoke. It was very distracting to hear my voice repeat every I was saying.

The rep had me test my speed and then go to setup.ooma.com (the upload test appeared to be very slow). I made a change as suggested (upstream speed change to 136) and then called a friend. The echo was gone, but my internet speed is very slow. Once I hang up the phone everything speeds back up. My friend also reported hearing my voice cut out when I was playing loading various site pages.

What should I do to tweak so that I can use Ooma as a viable option. I had Vonage and did not see such issues (I was able to work on my laptop via wireless, my desktop, and talk on the phone).

Thanks!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: New User w/Internet Speed Issue

Post by WayneDsr » Sun Sep 27, 2009 1:43 pm

Do you have a router in place?
If so, I imagine you are plugging the hub in between the router and the modem.

Placing the ooma hub behind the router is my choice. Plug the MODEM port of the hub to the router, as you would a pc.
Reboot the modem, router and the ooma hub after that connection.

Try it this way and see if it improves. If any quality of service is needed most routers have the option to adjust priority within the router menu.

Wayne

but2002
Posts: 149
Joined: Sat Jun 06, 2009 10:02 pm

Re: New User w/Internet Speed Issue

Post by but2002 » Sun Sep 27, 2009 5:18 pm

nosirrahm wrote:Good Afternoon,

I tried looking through the posts, but I gave up and decided to just ask.

I am a new Ooma user. After I connected the primary box to my cable modem all seemed to be fine. I then called Ooma Customer Service from my Ooma phone to ask a question and was faced with a echo whenever I spoke. It was very distracting to hear my voice repeat every I was saying.

The rep had me test my speed and then go to setup.ooma.com (the upload test appeared to be very slow). I made a change as suggested (upstream speed change to 136) and then called a friend. The echo was gone, but my internet speed is very slow. Once I hang up the phone everything speeds back up. My friend also reported hearing my voice cut out when I was playing loading various site pages.

What should I do to tweak so that I can use Ooma as a viable option. I had Vonage and did not see such issues (I was able to work on my laptop via wireless, my desktop, and talk on the phone).

Thanks!

Here's what you're supposed to do

Take your internet speed

For example

My speed is
Down : 6012 KBPS
Up : 782 KBPS

In the setup.ooma.com site, under
Upstream Internet Speed (Kbps):
I put
782
And under
Downstream Internet Speed (Kbps):
I put 6012

You do the same, and it will not limit your internet bandwith as much as it has been

nosirrahm
Posts: 4
Joined: Sun Sep 27, 2009 1:13 pm

Re: New User w/Internet Speed Issue

Post by nosirrahm » Sun Sep 27, 2009 7:51 pm

I entered the information into the setup. Without the phone:

7.01 Mb/s download
1.23 Mb/s upload

I called VM and tested again:
5.5 Mb/s download
.68 Mb/s upload

This is good - yes or no?

Thanks so much for the input!

User avatar
scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: New User w/Internet Speed Issue

Post by scottlindner » Mon Sep 28, 2009 3:24 am

One important note. Always disable AV software before running internet speed tests. I have found several unreliable results when performing the test with AV tools left on. I have verified this one various other technical, networking, and AV forums since first discovering it when doing initial testing with Ooma.

Scott

but2002
Posts: 149
Joined: Sat Jun 06, 2009 10:02 pm

Re: New User w/Internet Speed Issue

Post by but2002 » Mon Sep 28, 2009 3:28 am

nosirrahm wrote:I entered the information into the setup. Without the phone:

7.01 Mb/s download
1.23 Mb/s upload

I called VM and tested again:
5.5 Mb/s download
.68 Mb/s upload

This is good - yes or no?

Thanks so much for the input!
Well since those values are Mb/s you need to convert to Kb/s
That would be
7010 kpbs and
1230 kbps

nosirrahm
Posts: 4
Joined: Sun Sep 27, 2009 1:13 pm

Re: New User w/Internet Speed Issue

Post by nosirrahm » Mon Sep 28, 2009 7:48 pm

Yes, I did convert it, but I used the full values that my ISP says they can get.

I will test over the next few days. I just don't use my phone a lot so it is hard to really test the heck out of the connection.

nosirrahm
Posts: 4
Joined: Sun Sep 27, 2009 1:13 pm

Re: New User w/Internet Speed Issue

Post by nosirrahm » Tue Sep 29, 2009 12:24 am

I tried calling around and using my computer and things are greatly improved.

Thanks all!

bverdon
Posts: 11
Joined: Sat Apr 18, 2009 5:17 am

Re: New User w/Internet Speed Issue

Post by bverdon » Tue Sep 29, 2009 6:37 pm

Here's what you're supposed to do

Take your internet speed

For example

My speed is
Down : 6012 KBPS
Up : 782 KBPS

In the setup.ooma.com site, under
Upstream Internet Speed (Kbps):
I put
782
And under
Downstream Internet Speed (Kbps):
I put 6012

You do the same, and it will not limit your internet bandwith as much as it has been



Isn't that backwards? Shouldn't it be 6012 download and 782 upload?

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