Dropped connection

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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Posts: 5
Joined: Sun Apr 19, 2009 10:30 am

Dropped connection

Post by JohnMcC » Thu Sep 10, 2009 6:06 am

Have had ooma for about 6 months. Works great.

Setup as recommended, modem to ooma to router.

No problems until last few weeks when I noticed the ooma blue light was red.

No internet also, cable modem lights look good.

Only thing that seems to work is rebooting BOTH cable modem and ooma at the same time.

Has happened about 6 times now in last 2 weeks, works at least 6 hrs between red light special.

I could connect modem to router to ooma to confirm if problem is with ooma box and not modem.

Any additional ideas?

Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: Dropped connection

Post by Groundhound » Thu Sep 10, 2009 8:08 am

Probably a cable issue, see this thread: http://forums.ooma.com/viewtopic.php?f= ... &sk=t&sd=a

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