Call quality on Scout is terrible and cuts out, PLEASE HELP!

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
rivman20
Posts: 14
Joined: Wed Aug 26, 2009 7:26 pm

Re: Call quality on Scout is terrible and cuts out, PLEASE HELP!

Post by rivman20 » Wed Aug 26, 2009 8:22 pm

southsound wrote:Not a all. Just use the white/orange pair at each plate. If they are not connected, they go to the black/yellow wires on the jack.

White/orange = Black

Orange/white = Yellow

Just a second thought. If this doesn't work, then the white/orange and orange/white wires are not connected in the network interface. Just open the box and connect like colors together, using either electrical tape, scotchlock connectors, or "beanies".
Yeah, all six are already connected to the jack. i am guessing they are hooked up right. I will get a L1 L2 jack tomorrow. Thanks again.

tommies
Posts: 862
Joined: Sun Mar 01, 2009 8:10 pm
Location: Atlanta

Re: Call quality on Scout is terrible and cuts out, PLEASE HELP!

Post by tommies » Thu Aug 27, 2009 4:35 pm

Groundhound wrote:
southsound wrote: 1. You can get a 2 line splitter (make sure it is for 2 lines and not just two phones on 1 line) at Radio shack. Place one at the hub and at the scout wall jacks. The wall port on the hub and on the scout will plug into Line 2 of each jack. Your DSL modem will plug into Line 1 of the one near the hub.
This kind of splitter, just to clarify.
Edit: You'll probably need two of them and you'll pay top $ at Radio Shack.
Some one mentions that Fry's carries this for <$2, if you are lucky to have Fry's nearby.
tommies

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Call quality on Scout is terrible and cuts out, PLEASE HELP!

Post by niknak » Thu Aug 27, 2009 6:22 pm

...Some one mentions that Fry's carries this for <$2, if you are lucky to have Fry's nearby...
very good prices here too:

http://www.monoprice.com

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