Hub - Behind or In-Front of Router (Dropped Calls)

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by WayneDsr » Thu Aug 13, 2009 1:26 pm

The best fix is one that fixes itself! Hopefullly it was a blip on the scope.

Wayne

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by MikeekiM » Fri Aug 14, 2009 4:30 pm

Another drop this morning... But only a single one...

I wonder if I just have to live with the fact that free/cheap VOIP calling comes with a bit of instability...not much...but some...

In the many decades that I have had my landline, and I can't remember the last time I had a dropped call (or even if I have had a dropped call)...

Is that consistent with your experiences?
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

murphy
Posts: 7177
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by murphy » Fri Aug 14, 2009 4:46 pm

I purchased ooma in January.
I have not had any dropped calls on ooma.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by WayneDsr » Fri Aug 14, 2009 5:03 pm

I've had ooma since Feb and I've had a few dropped calls, but I couldn't really hold ooma accountable since they were calls to cell phones. Not sure who was at fault.

Wayne

dtalwar
Posts: 409
Joined: Thu Jul 16, 2009 8:27 pm
Location: Gold River, CA

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by dtalwar » Fri Aug 14, 2009 6:08 pm

I have had 2-3 dropped calls in about 5-6 weeks but in every single instance I was on hold waiting for a Comcast customer service representative ... so can't say if it was Ooma or a rude customer service representative or just the Comcast call routing system.

MikeekiM
Posts: 213
Joined: Wed Aug 12, 2009 9:55 am

Re: Hub - Behind or In-Front of Router (Dropped Calls)

Post by MikeekiM » Fri Aug 14, 2009 6:36 pm

Thanks for sharing your dropped call experiences... Very helpful...

I am going to keep a log of dropped calls (date and time) to see if I can determine a pattern... So far the half dozen dropped calls on Thursday and the one drop today were all in the morning (around 8am Pacific).

I was on a call for 2 hours last night...not a single drop, and static free... I wonder if there are particular issues in the mornings pacific time... It is a pretty busy time of the day, with eastern already in mid-day and the west coast coming up to speed... I wonder if it's occasionally taxing the capacity of ooma...

I'll keep a more accurate log and see what happens... I am hoping that the drops so far are anomalies...

Update 8/17/2009
- Dropped call today at 10:46am (consistent with pacific time mornings)
Customer Since: August 2009
Ooma Hardware: Ooma Telo (Original Legacy Hub/Scout Customer)
Ooma Service: Premier Lifetime (Since October 2009)

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