This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#14713 by WayneDsr
Tue Aug 04, 2009 12:04 pm
You could be in need of a new modem especially if your neighbors are getting good results with voip tests.

Wayne
#14715 by scottlindner
Tue Aug 04, 2009 12:26 pm
Groundhound wrote:I know of no adapter that can improve a bad Internet connection. If your connection is inconsistent, you're likely to need help from your ISP regardless of who your VoIP provider is.


Agreed. Your ISP's quality of service is what it is. The only way to change it, is to have them fix it. It is possible there is something wrong with the cabling in your home leading to poor ISP performance. Regardless, an adapter cannot correct poor QoS.

You need to get to the bottom of your ISP troubles. Is it cable or DSL? Can you log into your modem and check the status to see if there are any errors during bad periods?

Scott
#14733 by niknak
Tue Aug 04, 2009 7:51 pm
Remember that if you are using a cable company for your ISP that your available network band varies, depending upon how many others in your neighborhood are on-line.

This would explain why your speed varies...try the tests at different times of the day for a few days to try and develop a pattern

Note the worst times for network problems like this are between 3PM and 6PM and 7PM to 9PM
#14827 by nrs
Wed Aug 05, 2009 11:01 am
Can some one look in this modem log, it is beyond me. Is there anything going on with my modem....?
Thanks

Logs

The Logs Page provides diagnostic messages generated by the Cable Modem. It is intended for use by a qualified technician.


Time Priority Code Description
2009-08-03 17:29:17 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:29:15 6-Notice M571.4 Ethernet link dormant - not currently active
2009-08-03 17:29:11 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:29:09 6-Notice M571.4 Ethernet link dormant - not currently active
2009-08-03 17:27:03 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:27:01 6-Notice M571.4 Ethernet link dormant - not currently active
2009-08-03 17:26:57 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:26:55 6-Notice M571.4 Ethernet link dormant - not currently active
2009-08-03 17:26:31 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:26:29 6-Notice M571.4 Ethernet link dormant - not currently active
2009-08-03 17:26:27 6-Notice M571.1 Ethernet link up - ready to pass packets
2009-08-03 17:26:03 6-Notice M571.4 Ethernet link dormant - not currently active
1970-01-01 00:00:20 4-Error D004.3 ToD request sent- No Response received
1970-01-01 00:00:16 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
1970-01-01 00:00:04 6-Notice M571.1 Ethernet link up - ready to pass packets
1970-01-01 00:00:17 4-Error D004.3 ToD request sent- No Response received
1970-01-01 00:00:12 3-Critical D003.0 DHCP WARNING - Non-critical field invalid in response.
#14831 by scottlindner
Wed Aug 05, 2009 11:09 am
I don't know if those messages are problems are not. Is your log filled with that all of the time? You could do a continuous ping of some external site and watch the modem log to see if ping drops are associated with those entries in your log.

Scott
#14832 by nrs
Wed Aug 05, 2009 11:18 am
I just did a pinging yahoo, below is the result:
Does this give any indication of any "ms" delay or any sort of things. I am not a tech person to understand.

Pinging yahoo.eau.wi.charter.com [208.67.217.132] with 32 bytes of data:

Reply from 208.67.217.132: bytes=32 time=45ms TTL=53
Reply from 208.67.217.132: bytes=32 time=37ms TTL=53
Reply from 208.67.217.132: bytes=32 time=39ms TTL=53
Reply from 208.67.217.132: bytes=32 time=43ms TTL=53

Ping statistics for 208.67.217.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 45ms, Average = 41ms
#14835 by Groundhound
Wed Aug 05, 2009 11:28 am
4 pings is not enough to check. Try 100 pings using:
ping /n 100 yahoo.com
Just post the final result, not the whole list.
nrs wrote:I just did a pinging yahoo, below is the result:
Does this give any indication of any "ms" delay or any sort of things. I am not a tech person to understand.

Pinging yahoo.eau.wi.charter.com [208.67.217.132] with 32 bytes of data:

Reply from 208.67.217.132: bytes=32 time=45ms TTL=53
Reply from 208.67.217.132: bytes=32 time=37ms TTL=53
Reply from 208.67.217.132: bytes=32 time=39ms TTL=53
Reply from 208.67.217.132: bytes=32 time=43ms TTL=53

Ping statistics for 208.67.217.132:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 37ms, Maximum = 45ms, Average = 41ms
#14837 by nrs
Wed Aug 05, 2009 11:47 am
Just did 100 ping, below is the result:

Ping statistics for 69.147.114.224:
Packets: Sent = 100, Received = 100, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 35ms, Maximum = 64ms, Average = 45ms


I have Motorola surfboard sb5101. Is there any firmware or any updates available. I tried but could not see any. OR any suggestion on recommending a good cable Modem which may help.

Thanks
#14838 by scottlindner
Wed Aug 05, 2009 11:50 am
That result is perfect. I'm not sure pings are going to tell us much unless you are having short outages. You could try running a continuous ping over a long period of time and look for packet losses, and then see if the timing of those coincide with other troubles you are having. Although I'm not sure this would help you when talking to your ISP to resolve the issue.

It sounds like you have intermittent issues which is going to be the hardest of them all to diagnose.

I'm going to think about this more to come up with other ideas for you to try.

Scott

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