Awful Call Quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
atlgeo
Posts: 3
Joined: Wed Jul 15, 2009 11:52 am

Re: Awful Call Quality

Post by atlgeo » Thu Jul 16, 2009 8:05 am

Best test this am listed below. I ran several and they vary widely: BTW I am typing these results in in that the PDF is apparently not working too well.


Via "Which VIOP"

Jitter you-server 14ms
Jitter Server-you 13.6ms
packet loss 0.00%
Upload speed 108664 bps
Download Speed 108832
Download quality 18%
Upload Quality 99%
Max TCP Delay 2293
Round Trip 195 ms
Bandwidth 112000 bps

Via "Test your VIOP"

Out In

round trip 326 ms 326 ms
Packet discards 1.2% 1.65
Packet Loss 0.0% 0.1%
Loss Periods
Min 20ms 20ms
Avg 60 ms 40 ms
Max 140 ms 180 ms

Jitter
Min 0 ms 4 ms
Avg. 13 ms 6 ms
Max 335 ms 43 ms

AT&T ran a line test from their office end and they say it is working correctly. So why still the bad quality? Is it Bandwidth or what??? I did notice that if I am on the internet and I make any key stroke or data entry where there is a response through the internet there is a "Buzz" static sound on the phone or a dead signal or sometimes a "banging-boing sound". This does not happen as often if I'm not on the internet, but it still occurs. It is definitely worse if I'm talking to someone on a cell phone or another VOIP phone.

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Awful Call Quality

Post by Aveamantium » Thu Jul 16, 2009 8:14 am

Both your jitter and delay scores are really bad... I'm guessing that your ISP is just checking your bandwidth and saying it is good. Press them on these two factors specifically!
Go AVS!

scoutconnor
Posts: 424
Joined: Fri Dec 05, 2008 12:57 pm
Location: Upstate NY

Re: Awful Call Quality

Post by scoutconnor » Thu Jul 16, 2009 8:23 am

Aveamantium wrote:Both your jitter and delay scores are really bad... I'm guessing that your ISP is just checking your bandwidth and saying it is good. Press them on these two factors specifically!
Check with the ISP and emphasize that you need an on site person to help check the line from the outside line into your modem. If this is DSL youay have an issue with your home phone wiring as well as problems have been reported between DSL and the data between the Hub and scouts(although rare).

iserum
Posts: 16
Joined: Mon Jul 13, 2009 12:09 pm

Re: Awful Call Quality

Post by iserum » Mon Jul 27, 2009 2:27 pm

most of ISP has no idea about problems in service. it took me quite a while to convince my ISP provider, now jitter is gone and so does voice issues. when one complains they only check download and upload speeds.

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Awful Call Quality

Post by whn » Wed Jul 29, 2009 12:24 pm

Dont bother posting Speed Results

Everyone here will tell you it's your ISP

here is the quick cut and paste

1. Call your ISP, the jitter is off
2. Call your ISP, something is wrong with your ISP
3. Call your ISP, looks like they are screwing you
4. Call your ISP, looks like its their fault
5. Call your ISP, your QOS is your ISP fault.
6. Call your ISP, again


it's never OOMA's fault.


never

User avatar
Aveamantium
Posts: 1352
Joined: Sat Jun 20, 2009 2:28 pm
Location: Loveland, Colorado

Re: Awful Call Quality

Post by Aveamantium » Wed Jul 29, 2009 12:38 pm

whn wrote:Dont bother posting Speed Results

Everyone here will tell you it's your ISP

here is the quick cut and paste

1. Call your ISP, the jitter is off
2. Call your ISP, something is wrong with your ISP
3. Call your ISP, looks like they are screwing you
4. Call your ISP, looks like its their fault
5. Call your ISP, your QOS is your ISP fault.
6. Call your ISP, again


it's never OOMA's fault.


never
From the following thread http://forums.ooma.com/viewtopic.php?f= ... a&start=10

cholme wrote:
Perhaps I am talking to the wrong person. I have talked to support 2x and they just keep telling me that once my number is ported over it will fix everything. But frankly, that makes no sense to me. I don't understand why calling over the internet would be effected by my phone service. It happens on both incoming and outgoing calls.

Aveamantium wrote:
Not quite sure why they are telling you this??? Shouldn't make any difference what "number" you're using? Am I missing something?? You might see if you can get this elevated to an engineer as your ISP numbers look good. By the way, I get terrible Qos scores at that test site (seems to happen if you have a ISP whose speed fluctuates), and my voice quality is fine.
Go AVS!

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Awful Call Quality

Post by WayneDsr » Wed Jul 29, 2009 1:56 pm

Dont bother posting Speed Results

Everyone here will tell you it's your ISP

here is the quick cut and paste

1. Call your ISP, the jitter is off
2. Call your ISP, something is wrong with your ISP
3. Call your ISP, looks like they are screwing you
4. Call your ISP, looks like its their fault
5. Call your ISP, your QOS is your ISP fault.
6. Call your ISP, again
You forgot one.
7. Go away whn, you're an idiot.


(sorry Scott)

Wayne

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Awful Call Quality

Post by niknak » Wed Jul 29, 2009 2:01 pm

whn wrote:Dont bother posting Speed Results

Everyone here will tell you it's your ISP

here is the quick cut and paste

1. Call your ISP, the jitter is off
2. Call your ISP, something is wrong with your ISP
3. Call your ISP, looks like they are screwing you
4. Call your ISP, looks like its their fault
5. Call your ISP, your QOS is your ISP fault.
6. Call your ISP, again


it's never OOMA's fault.


never
Ever wonder why this troll constantly posts here if he is so dissatisfied? You'd think he would have returned his equipment by now.

whn
Posts: 383
Joined: Thu Jan 22, 2009 6:36 pm

Re: Awful Call Quality

Post by whn » Wed Jul 29, 2009 4:52 pm

WayneDsr wrote:
Dont bother posting Speed Results

Everyone here will tell you it's your ISP

here is the quick cut and paste

1. Call your ISP, the jitter is off
2. Call your ISP, something is wrong with your ISP
3. Call your ISP, looks like they are screwing you
4. Call your ISP, looks like its their fault
5. Call your ISP, your QOS is your ISP fault.
6. Call your ISP, again
You forgot one.
7. Go away whn, you're an idiot.


(sorry Scott)

Wayne
Don't call me an idiot, idiot, lol

(sorry Scott)(whatever that means)

and I won't go away. I'm a customer like you with the same rights as you.

Nothing makes you better than me.

and I'm not a troll, I'm an customer who can't get this to work properly with high speed internet even with various calls to OOMA support.

My OOMA is an answering machine with a great blacklist service.

I don't make outgoing calls with it anymore, well at least no important calls, it breaks up too much.

And from reading this board, I'm not alone.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Awful Call Quality

Post by WayneDsr » Wed Jul 29, 2009 5:07 pm

You've had endless people on this forum attempt to help you in many different topics. You refuse to listen or try any suggestions we have. You want to blame ooma for your problems and it is your ISP. When you find the ability to accept that, then maybe you will have a usuable ooma system. Until then, yes, I consider you no more than a troll.

Wayne

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