This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#664 by routerspecialist
Wed Oct 01, 2008 6:37 am
I live in the SF Bay Area. A call from area code 925, local to the Bay Area, to area code 415, also within the Bay Area, did not go through. I got a busy signal. I pulled out my cell and immediately dialed the same number. I connected just fine and the call went through.

I then checked other numbers where I got unexplained "busy" signals. Calls from the cell worked, while calls from Ooma failed - going to busy.

What's going on? This is unacceptable - I can't be forced to second guess every busy signal I get from ooma.

Has anyone else experienced this?
#665 by ahteneyck
Wed Oct 01, 2008 7:17 am
I got a busy signal other day, for all outgoing calls, but it was only because my landline had been disconnected and I had yet to get a new # with Ooma. As soon as I did that, I could make all outgoing calls. I don't know if that's the same with you or not.
#666 by routerspecialist
Wed Oct 01, 2008 8:24 am
Thanks for the reply, but I don't think the situation is the same. My account has always been "internet only". No landline and it's been that way from the start.
#682 by Dennis P
Fri Oct 03, 2008 5:19 pm
You appear to have run into a very rare bug which causes some outgoing calls to fail with a fast busy signal. We've only seen this once before. We're analyzing your traces now. It looks like you have rebooted your system which fixes the problem. We are adding proactive detection of such an occurrence so we can workaround the problem until we have enough data to fix the problem.
#696 by routerspecialist
Tue Oct 07, 2008 6:06 am
ok, I hope you can find the issue and eliminate it soon entirely. It's happened once again since I posted, and I rebooted the ooma hub and things started working again. However, that's not a very good workaround.
#867 by phoneforever
Mon Nov 10, 2008 10:18 am
I have also had the busy signal problem and most recently have experienced calls where I do not think it has gone through because I have no feedback on my line and eventually I hang up only to dial again and have the person tell me they just got a hang up. Have been very frustrated and unplugged from OOMA for awhile and did reboot today so hopefully I will not have either problem anymore.
#1064 by sonic2000
Fri Dec 05, 2008 1:05 am
I had a similar problem, but it was that i forgot to put a 1 before the area code. I was just so use to putting area code + number on my cell phone that i ended up doing this on ooma. Ooma went straight to a busy almost immediately.
#1200 by EDS
Sun Dec 14, 2008 9:40 pm
Had this problem occur to me two days ago. Repeated attempts at the same number and I get fast busy. Calls from cell go through fine. Finally cleared up after about 20 minutes.
#88799 by Gretch
Tue Oct 25, 2011 4:31 pm
I had this same problem. It was an easy fix. Unplug your cordless phone base. Remove the battery from the handset. Plug your base back into a power outlet, replace the battery, and all should be good. It worked for me.
#89328 by tennjd
Tue Nov 08, 2011 7:03 pm
I get that busy signal A LOT. Especially lately it has gotten worse. This is completely unaccepatble. I pay for the premiere, and I've always loved this ooma thing. BUT these weird busy signals happen 75-85% of the time when I try to make a call now. I switch to my cell, and it goes right through.

What is going on? You must fix this!!

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