She was just on the phone and she said the call dropped. I dug into it and it appears the caller called us on our landline number. The port is going through one of these days so I don't know for sure if the call came in over our landline or through Ooma. I suspect it came through over our landline. The reason she believe Ooma was the cause is it made the "Ooma sound" when it disconnected. I have never heard this when someone hangs up so I am posting to understand it more. What are the situations when we hear the Ooma sound at the end of a call?
One never hears the ooma tone after finishing a call because, of course, we hang up the phone. But if a caller calls you on ooma and hangs up, if you wait a few seconds you can hear the ooma tone.
It happens in reverse (when you initiate a call) but it takes much longer for ooma to sense a disconnected call.
Why do you hear ooma using your landline? I don't know except maybe that's the way ooma works, or your landline might be in the middle of transition. (hopefully)
If you have a cell phone, call your number, answer, then hang the cell phone up. Wait a few seconds and you should here the ooma tone as your wife did.
Just one thought - my wife and I each have our "favorite" phones. Mine is a headset phone and hers is a standard cordless handset. Scott, does your wife use the same phone you normally use? If not, there might be a problem with her phone. Beyond that it would be only guesses for me.
Keep us posted as to if it continues or was just an anomoly.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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Friends don't remember what Landline Integration was or why we did it.
We do use the same phone. I am convinced it is exactly what you are describing SouthSound. The other person hung up or dropped and that's why we heard the Ooma tone. I believe our port hasn't gone through yet and I know the caller dialed our landline number. So it isn't possible that Ooma actually dropped it, right?
I checked my router logs and couldn't find anything that would indicate a problem with our ISP. After reading your thoughts on this, I am nearly convinced Ooma didn't drop, the caller did, and that's just the way it sounds when that happens. I will follow up with this with Ooma though. If they don't respond to the email in a couple of days, I will call. I'm not in a rush.