This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#11911 by KrK
Tue Jun 23, 2009 10:39 pm
Check out this result: Looks stellar but....

VoIP test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: 0.9 ms
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: 0.0 %
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.1

Speed test statistics
---------------------
Download speed: 2280248 bps
Upload speed: 634760 bps
Download quality of service: 6 % <------ WTF MAN
Upload quality of service: 99 %
Download test type: socket
Upload test type: socket
Maximum TCP delay: 760 ms
Average download pause: 12 ms
Minimum round trip time to server: 53 ms
Average round trip time to server: 53 ms
Estimated download bandwidth: 4640000bps
Route concurrency: 2.0348663
Download TCP forced idle: 0 %
Maximum route speed: 9892072bps

---

Er, Help? Why would my download quality be so low?

Any ideas?
#11912 by murphy
Wed Jun 24, 2009 1:52 am
We need lots more information to help you.
Cable or DSL?
ooma first or router first?
Wall port connected to wall?
If DSL, has the DSL signal been isolated from reaching the hub's Wall port?
#11914 by scottlindner
Wed Jun 24, 2009 2:41 am
With a problem like this I advocate putting one PC directly connected to your modem and nothing else. Disconnect the Ooma Hub from your telephone wires in your home. Then rerun the test. If you still have those poor results then you need to call your ISP to figure it out. If you get great results. Next add in your router and rerun again. See where I am going with this?

Cheers,
Scott
#11915 by KrK
Wed Jun 24, 2009 3:58 am
murphy wrote:We need lots more information to help you.
Cable or DSL?
ooma first or router first?
Wall port connected to wall?
If DSL, has the DSL signal been isolated from reaching the hub's Wall port?


DSL. 6mb Down/640k ish up.

Ooma first.
Wall port not connected to wall.
Dedicated Run to demarc outside. No POTS service at all. Internal house wiring disconnected at the demarc. Scout not in use.
#11917 by scottlindner
Wed Jun 24, 2009 4:52 am
KrK wrote:
murphy wrote:We need lots more information to help you.
Cable or DSL?
ooma first or router first?
Wall port connected to wall?
If DSL, has the DSL signal been isolated from reaching the hub's Wall port?


DSL. 6mb Down/640k ish up.

Ooma first.
Wall port not connected to wall.
Dedicated Run to demarc outside. No POTS service at all. Internal house wiring disconnected at the demarc. Scout not in use.


That is good you did that. I had real problems with my DSL until I did just that. The phone wiring in my home sucked until I redid it all.

Scott
#11918 by scottlindner
Wed Jun 24, 2009 4:53 am
KrK wrote:Will do. I suspect this is an AT&T issue but I'll see what I can find out.


Check your DSL modem status page to see what the DSL statistics are. Ensure you are operating within thresholds. I had problems with that and using those DSL statistics and looking up the optimal thresholds for my DSL provider really helped me obtain perfect service.

Scott
#11959 by KrK
Wed Jun 24, 2009 11:53 am
Groundhound wrote:Are you having call quality issues? Certainly would expect so with the DL quality stat you cited, but since you didn't mention what the problem was that prompted your test I thought I'd ask.


Yes, I am experiencing all manner of call quality issues. Some calls, perfect and clear.... others.... sometimes very choppy/severe break-up. Other times, I can hear myself echo. People on the other end say they can barely hear me.... and of course my alarm can't communicate with the central station.

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