NAS drive affects quality

This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
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fishy
Posts: 4
Joined: Wed Jun 03, 2009 10:59 am

NAS drive affects quality

Post by fishy » Wed Jun 03, 2009 11:02 am

Hi All,

I just added a Buffalo Link Live NAS drive to my router. It has dramatically affected the quality of my calls but outgoing and incomming.

Anyone else have this problem?

Any resolution?

Thanks,

Fishy

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: NAS drive affects quality

Post by scottlindner » Wed Jun 03, 2009 11:10 am

I have not done what you are doing. I suspect the CPU is being loaded too much on the router. Do you have a way to monitor the CPU load?

Cheers,
Scott

fishy
Posts: 4
Joined: Wed Jun 03, 2009 10:59 am

Re: NAS drive affects quality

Post by fishy » Wed Jun 03, 2009 11:24 am

Thanks for the quick response Scott.

I do not have a way of monitoring the router (that I'm aware of). The router is an old microsoft wireless router. Perhaps I should upgrade that.

Also, I just saw that you can go from modem -> ooma -> router. I have not tried that and I will try when I get home tonight.

Thanks.

koehn
Posts: 76
Joined: Tue Feb 10, 2009 10:57 am

Re: NAS drive affects quality

Post by koehn » Wed Jun 03, 2009 11:46 am

I had a similar issue when I had my Ooma base inside my router. During periods of high access (Time Machine backups) my call quality would degrade a ton. Moving the base outside the router fixed the problems.

You could also put the devices that share the NAS on a switch, and hook the switch to the router:

Code: Select all

modem -> router -> ooma
                \> switch -> NAS Box
                          \> Computers
That would isolate the NAS traffic from the router, only allowing internet traffic up to the router.

fishy
Posts: 4
Joined: Wed Jun 03, 2009 10:59 am

Re: NAS drive affects quality

Post by fishy » Wed Jun 03, 2009 11:55 am

Thank you koehn for the comment and suggestion.

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scottlindner
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Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: NAS drive affects quality

Post by scottlindner » Wed Jun 03, 2009 12:04 pm

Ahh.. I misunderstood. I thought your router provided the NAS connection so I didn't think you had a choice to change your network configuration. What Koehn said is definitely the best first thing to try.

Cheers,
Scott

fishy
Posts: 4
Joined: Wed Jun 03, 2009 10:59 am

Re: NAS drive affects quality

Post by fishy » Thu Jun 04, 2009 6:35 am

Switching the configuration to modem -> ooma -> router made all the difference.

Thanks.

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: NAS drive affects quality

Post by scottlindner » Thu Jun 04, 2009 3:42 pm

Excellent!

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