This forum includes tips for maintaining the best audio quality possible with the Ooma System. If your Ooma system is having issues with dropped calls, static audio or echo, look here for assistance.
#10722 by fishy
Wed Jun 03, 2009 11:02 am
Hi All,

I just added a Buffalo Link Live NAS drive to my router. It has dramatically affected the quality of my calls but outgoing and incomming.

Anyone else have this problem?

Any resolution?

Thanks,

Fishy
#10723 by scottlindner
Wed Jun 03, 2009 11:10 am
I have not done what you are doing. I suspect the CPU is being loaded too much on the router. Do you have a way to monitor the CPU load?

Cheers,
Scott
#10726 by fishy
Wed Jun 03, 2009 11:24 am
Thanks for the quick response Scott.

I do not have a way of monitoring the router (that I'm aware of). The router is an old microsoft wireless router. Perhaps I should upgrade that.

Also, I just saw that you can go from modem -> ooma -> router. I have not tried that and I will try when I get home tonight.

Thanks.
#10728 by koehn
Wed Jun 03, 2009 11:46 am
I had a similar issue when I had my Ooma base inside my router. During periods of high access (Time Machine backups) my call quality would degrade a ton. Moving the base outside the router fixed the problems.

You could also put the devices that share the NAS on a switch, and hook the switch to the router:

Code: Select allmodem -> router -> ooma
                \> switch -> NAS Box
                          \> Computers


That would isolate the NAS traffic from the router, only allowing internet traffic up to the router.
#10730 by scottlindner
Wed Jun 03, 2009 12:04 pm
Ahh.. I misunderstood. I thought your router provided the NAS connection so I didn't think you had a choice to change your network configuration. What Koehn said is definitely the best first thing to try.

Cheers,
Scott

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