HD2 handsets are terrible!

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Tom
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Re: HD2 handsets are terrible!

Post by Tom » Wed Jun 26, 2013 9:06 am

That post is directed to thunderbird. He's on the beta program and has several telo. Newer telo have a different DECT chip.

jonjonbear
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Joined: Wed Oct 13, 2010 10:26 am

Re: HD2 handsets are terrible!

Post by jonjonbear » Wed Jun 26, 2013 9:09 am

Mine are the newer ones which I am having this problem with.

Tom
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Re: HD2 handsets are terrible!

Post by Tom » Wed Jun 26, 2013 11:35 am

Your 61xxx unit has the older chip.

jonjonbear
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Joined: Wed Oct 13, 2010 10:26 am

Re: HD2 handsets are terrible!

Post by jonjonbear » Wed Jun 26, 2013 11:38 am

Oh so the ones you have/testing are newer/different yet than the ones I have?

Tom
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Re: HD2 handsets are terrible!

Post by Tom » Wed Jun 26, 2013 11:58 am

Yes, your unit has the same chip as when telo first came out starting with 4x. The new chip started appearing in the Ex series. The antenna design has also improved. More details on that later.

jonjonbear
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Joined: Wed Oct 13, 2010 10:26 am

Re: HD2 handsets are terrible!

Post by jonjonbear » Wed Jun 26, 2013 12:01 pm

So if this new chip works better, how will that help those of us with $100's of dollars in phones that work half time? Hopefully they can figure out something to make them not have to be rebooted all the time.

Tom
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Re: HD2 handsets are terrible!

Post by Tom » Wed Jun 26, 2013 12:37 pm

I'm just curious if the newer hardware makes a difference in thunderbird's particular environment. Most of these issues are solved in software, so stay tuned.

lzhj9k
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Re: HD2 handsets are terrible!

Post by lzhj9k » Thu Jun 27, 2013 4:15 am

JonJonBear

I too would like some help with this Tom B...

Little help here....

Tom B

Can the new Ex series Telo's be purchased.. Are they in the marketplace currently..

Tom
Ooma Moderator
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Joined: Sat Sep 05, 2009 8:07 am

Re: HD2 handsets are terrible!

Post by Tom » Thu Jun 27, 2013 8:23 am

Yes, anything with a MAC of 0Exxxx or over will have the newer chip. You may have heard of this telo because it's the one that doesn't support the HD1 handsets (so *#*#301 is not supported and *#*#302 is ignored as these telo are always in HD2 mode).

lzhj9k
Posts: 46
Joined: Sun Aug 01, 2010 4:25 pm

Re: HD2 handsets are terrible!

Post by lzhj9k » Thu Jun 27, 2013 9:11 am

Tom

Thanks for the information

Mike

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